The Power of Personal: Why a Human-Anchored Approach to HRAs Delivers
Managing the volume of health risk assessment (HRA) outreach necessary to understand member populations is increasingly challenging. As others rely on technology solutions alone, we sat down with Carenet Health’s Chief Client Officer Vikie Spulak to get her take...
It’s That Time of Year—Plan Your Member Welcome Strategy Now for Big Payoffs Next Year
If you’re looking for just one customer-centric action you can take right now to make a difference for your health plan next year, consider focusing on your January welcome strategy. Plan your welcome call to establish contact A successful year starts the year before....
Is Your Health Plan on Track to Meet 2018 Goals?
Three Customer-Centric Steps to Get You There —From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a mid-year business review to see where you stand with your 2018 objectives, from HEDIS and other...
How to Turn Members Into Raving Fans
The more you pay for something, the more you expect from it. This is certainly the case in healthcare as consumers shoulder a larger share of their healthcare costs. With more of their own money on the line—and greater decision-making power and higher service...
Are You Taking this Critical First Step with Your Member Onboarding?
Many people start the new year resolving to eat better, exercise regularly or get more sleep—all with the intention of improving or maintaining their health. What’s often missing from their resolutions list are critical preventive care measures like cholesterol, blood...
How Are You Elevating Your Member Experience and CAHPS Scores?
As consumers shoulder a larger share of their healthcare costs, they’re expecting more from their health plan. The payers that succeed at keeping their members happy will be greatly rewarded. In fact, satisfied members are five times more likely than unhappy ones to...
Health Risk Assessment Engagement Achieves 56% Completion Rate Among Dual Eligibles
A not-for-profit health plan partnered with Carenet Health to test a proactive outreach model that would increase its Health Risk Assessment (HRA) completion rate among its dual-eligible population, ultimately expediting the identification of members requiring case...