Health plans, health systems and other healthcare organizations often use Requests for Proposals (RFPs) as a process to find right-fit and right-cost vendors for their outreach initiatives, telehealth solutions and other engagement-related needs. (Think Stars and...
This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
Serving distinct populations demands a distinct approach that addresses cultural values and differences. For insights and inspiration, flip through our new collection of engagement success stories. This quick-read Carenet Health compilation highlights key factors to...
The health plan member experience is high stakes in healthcare right now—whether it’s heightened Medicare Advantage Star rating measures, ACA marketplace competition or the need to keep employers and their employees satisfied. That’s why smart payers are taking time...
Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
RISE National is one of the industry’s most notable gatherings for discussions of risk adjustment and quality improvement—especially as they relate to accountable care and government-payer reform topics. Carenet Health was proud to be a Silver Sponsor of this year’s...
Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are becoming increasingly valuable to health plans, risk-based providers and employer groups who want to help their members and employees get the most...
Pinpointing and addressing social determinants of health (SDOH) is a growing concern for both payers and providers—identifying those factors can help optimize the health of the member/patient base and ultimately change lives. Awareness of and outreach for social...
What does 2021 hold for healthcare consumer engagement? Download our annual Healthcare Consumer Engagement Forecast to see our list of eight key predictions. The year 2020 will be remembered as a race to adapt. The COVID-19 pandemic demanded that the healthcare...
