How to Improve Your Health Plan’s ER Diversion Strategy

How to Improve Your Health Plan’s ER Diversion Strategy

Health plans need to lower ER costs, no matter what type of populations they serve—from Medicaid and Medicare to private, commercial plan members. Non-urgent ER visits cost the U.S. $4.4 billion annually, and ER costs, according to a new CDC report, have doubled in...
Is Your Health Plan on Track to Meet Year-End Goals?

Is Your Health Plan on Track to Meet Year-End Goals?

Three Customer-Centric Steps to Help You Meet Your Goals—From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a business review to see where you stand with your year-end objectives, from HEDIS and...
How Are You Elevating Your Health Plan Member Engagement?

How Are You Elevating Your Health Plan Member Engagement?

As consumers shoulder a larger share of their healthcare costs, they’re expecting more from their health plan. The payers that succeed at keeping their members happy will be greatly rewarded. In fact, satisfied members are five times more likely than unhappy ones to...