A Guaranteed Way to Achieve More Effective Network Steerage
Network steerage really is a good thing. When patients use in-network, high-quality, lowest-cost providers and care facilities, it can have a positive financial impact on a lot of stakeholders—health plans, benefits managers, provider and health system networks,...
Advocacy Programs Are In, But How Do You Find the Right-Fit Member Services Partner?
Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are becoming increasingly valuable to health plans, risk-based providers and employer groups who want to help their members and employees get the most...
2021 Healthcare Consumer Engagement Forecast
What does 2021 hold for healthcare consumer engagement? Download our annual Healthcare Consumer Engagement Forecast to see our list of eight key predictions. The year 2020 will be remembered as a race to adapt. The COVID-19 pandemic demanded that the healthcare...
Quick RFP Checklist for Health Plan Member Engagement Programs
You’ve decided you need to craft a Request for Proposal (RFP) for a new member engagement program, but where do you start? Our interactive, at-a-glance checklist may be just what you need. Pinpointing the right questions to ask in your health plan member engagement...
Health Plan Member Engagement: What to Include in Your RFP
Not sure what to include in your health plan’s member engagement program RFP? Our guide can help. Healthcare engagement initiatives—from closing gaps in care to assessments and program enrollment—include many moving parts and require distinct partner...
What Types of Questions Can a Health Advocate or Health Plan Concierge Answer?
If your health plan is considering adding a health advocate service (also called health advocacy, healthcare navigation or health plan concierge services) as a benefit for members, you may want to know the types of questions that can be answered by the typical...
How to Improve Your Health Plan’s ER Diversion Strategy
Health plans need to lower ER costs, no matter what type of populations they serve—from Medicaid and Medicare to private, commercial plan members. Non-urgent ER visits cost the U.S. $4.4 billion annually. Reasons for non-urgent ER visits run the gamut from lack of...