What’s on the Horizon for Telehealth? Four Trends to Watch
Download our brief to stay up to date on key telehealth trends—and the next steps needed to restart growth. The COVID-19 pandemic made the quick adoption of telehealth a necessity. Acceptance by providers, payers and patients of varying demographics makes it a vital...
Hot Topics in Healthcare Engagement: Most-Read Blog Posts of 2021
It’s fairly safe to say that we all thought 2021 would look a little differently than it did. The COVID-19 pandemic continued to challenge the healthcare industry. The pandemic also continued to be a catalyst for change and innovation, including when and where care...
Carenet Health’s 2022 Healthcare Consumer Engagement Forecast, Free to Download
Download the 2022 Healthcare Consumer Engagement Forecast to see our seven predictions and learn what your organization can do to prepare. The Healthcare Consumer Engagement Forecast is published annually by Carenet Health and is based on interviews with many of the...
HEDIS Engagement: Root Causes of Appointment Refusals and How to Change a No to a Yes
Carenet Health HEDIS® engagement teams have been helping health plans and providers connect with patients about closing their gaps in care for more than 15 years. We’re written best-practice guides about the topic, and covered the “how” and “why” of HEDIS (and CMS...
Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue
This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
Health Plan Member Satisfaction: Are You Just an Information Provider or Are You Building Trust?
In today’s marketplace that is intently focused on member satisfaction, health plans—particularly Medicare Advantage plans concerned about Star ratings—may want to ask themselves: “Am I really building trust with my member engagement strategies? Or am I just pushing...
A Guaranteed Way to Achieve More Effective Network Steerage
Network steerage really is a good thing. When patients use in-network, high-quality, lowest-cost providers and care facilities, it can have a positive financial impact on a lot of stakeholders—health plans, benefits managers, provider and health system networks,...