Is Your Health Plan on Track to Meet 2018 Goals?

Is Your Health Plan on Track to Meet 2018 Goals?

Three Customer-Centric Steps to Get You There —From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a mid-year business review to see where you stand with your 2018 objectives, from HEDIS and other...
How Are You Elevating Your Health Plan Member Engagement?

How Are You Elevating Your Health Plan Member Engagement?

As consumers shoulder a larger share of their healthcare costs, they’re expecting more from their health plan. The payers that succeed at keeping their members happy will be greatly rewarded. In fact, satisfied members are five times more likely than unhappy ones to...