Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue
This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
Achieving Healthcare Engagement Success with Specialty Populations
Serving distinct populations demands a distinct approach that addresses cultural values and differences. For insights and inspiration, flip through our new collection of engagement success stories. This quick-read Carenet Health compilation highlights key factors to...
Even in a Digital World, Human-to-Human Phone Engagement Remains Critical in Healthcare
The health plan member experience is high stakes in healthcare right now—whether it’s heightened Medicare Advantage Star rating measures, ACA marketplace competition or the need to keep employers and their employees satisfied. That’s why smart payers are taking time...
Co-Sourcing Strategy Meets Rising Service Demands, Exceeds Member Satisfaction Trends
Download our case study to discover how one health plan transformed its workforce model to cost-effectively deliver member support during a period of intense growth. A Fortune 500 health plan was focused on creating exceptional consumer experiences. But customer...
How Strong Is Your Healthcare Engagement Contact Strategy?
Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
Top Reads So Far This Year in Healthcare Engagement
Miss any of these popular posts? Here’s a quick look at the top 10 reads on the Carenet Health blog during the first half of the year. Healthcare Appointment Scheduling: What to Look for When You Outsource Outsourcing HEDIS-related (and other) appointment scheduling...
Gap-Closing Strategies for Medicare Plans: Today’s Tips from the Field
What can prompt and motivate hesitant Medicare plan members to seek out and show up for their preventive and chronic care appointments? That’s the riddle everyone in the industry continues to try to solve, for the good of patients, HEDIS and Stars quality...