Download our new white paper today to examine how specific healthcare engagement strategies can directly impact three industry priorities—and five urgent challenges. Improving costs, revenue and the consumer experience are three priorities that remain on...
This year has been a rough road for far too many Americans and far too many in healthcare. The COVID-19 pandemic demanded a lot from all of us. Providers, payers, their partners and healthcare consumers … everyone was forced to pivot in unforeseen ways, including how...
Our latest guide (and worksheet) can help health plans like yours prepare to outsource member advocacy services. Download it below. Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are gaining...
What does 2021 hold for healthcare consumer engagement? Download our annual Healthcare Consumer Engagement Forecast to see our list of eight key predictions. The year 2020 will be remembered as a race to adapt. The COVID-19 pandemic demanded that the healthcare...
During the COVID-19 pandemic, a top priority for individuals was finding trusted partners and sources of information who could help them understand what their next steps should be and how to protect their own health, as well as that of their loved ones. But as the...
Last week and just ahead of open enrollment, the Centers for Medicare & Medicaid Services (CMS) released its annual Star ratings for Medicare Advantage Part C and Part D plans. While the COVD-19 pandemic certainly impacted the 2021 CMS Star Ratings—some...
In a market where quality measures and patient satisfaction are critical, many Medicare Advantage plans form highly refined networks. After all, a smaller network of providers is both easier to manage and easier to influence to improve the overall member care...
It was an unprecedented spring and summer in healthcare … and a busy time on the Carenet Health Resource Center. Below, we’ve gathered our top 5 most popular blog posts so far in 2020. Check them out now, in case you missed them when they were first published. What...
Download our trend brief today to explore the connection between consumerism, telehealth and the quick-rising need for health advocacy in the age of COVID-19. Healthcare organizations—especially health plans—were already feeling pressure to improve customer...
