Destination: Success — Mapping Your Engagement Steps for Q4
Join 30,000 of your healthcare industry peers. Subscribe to our blog and never miss an update. Success! Email Subscribe Search the Research Center Search for: TopicsTopics Select Category Article Blog Blog Posts Case Studies Ebooks Employers Export featured Healthcare...
Closing Gaps in Care: A Collection of Resources to Inspire Action
Closing gaps in care are an important topic right now as we get deeper into the second part of the year and compliance with annual HEDIS, Star and other quality measures loom. To provide you with a few ideas and inspiration as you plan your end-of-year, gap-closing...
It’s That Time of Year—Plan Your Member Welcome Strategy Now for Big Payoffs Next Year
If you’re looking for just one customer-centric action you can take right now to make a difference for your health plan next year, consider focusing on your January welcome strategy. Plan your welcome call to establish contact A successful year starts the year before....
How to Turn Members Into Raving Fans
The more you pay for something, the more you expect from it. This is certainly the case in healthcare as consumers shoulder a larger share of their healthcare costs. With more of their own money on the line—and greater decision-making power and higher service...
Are You Taking this Critical First Step with Your Member Onboarding?
Many people start the new year resolving to eat better, exercise regularly or get more sleep—all with the intention of improving or maintaining their health. What’s often missing from their resolutions list are critical preventive care measures like cholesterol, blood...
Is ER Education a Key Component of Your Member Onboarding Strategy?
It might be surprising to learn that bumps and bruises are one of the top reasons people go to the emergency room (ER). Sprains, sinus infections and sore throats are also responsible for millions of non-emergent ER visits each year. In New York alone, researchers...
7 Key Steps for Successful Member Onboarding and Relationship Cultivation
A consumer-directed approach to modern healthcare As the healthcare sector shifts toward a more consumer-directed marketplace with individuals wielding greater cost-sharing responsibility and decision-making power, it’s never been more important for health plans to...