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Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?

Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?

Blog Posts

Part 1: Accreditations and Certifications If you’re looking to improve the patient/member service experience at your health plan or health system, an improved centralized support center is a foundational starting point. But as the industry deals with labor challenges,...
7 Strategies to Help Health Plans Deliver Great Member Service—Even When Staffing Can’t Match Demand

7 Strategies to Help Health Plans Deliver Great Member Service—Even When Staffing Can’t Match Demand

Blog Posts, CMS Stars, COVID-19

You may have seen the signs at restaurants and retail stores lately, asking for patience when it comes to service levels. But health plans can’t simply hang a sign on a door and hope for the best. Members can’t (and shouldn’t) put medical needs on hold, and they’re...
Carenet Health Offers Guides for Health Plan Member Outreach, Telehealth RFPs

Carenet Health Offers Guides for Health Plan Member Outreach, Telehealth RFPs

Blog Posts

Health plans, health systems and other healthcare organizations often use Requests for Proposals (RFPs) as a process to find right-fit and right-cost vendors for their outreach initiatives, telehealth solutions and other engagement-related needs. (Think Stars and...
Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue

Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue

Blog Posts, Case Studies, CMS Stars

This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
Even in a Digital World, Human-to-Human Phone Engagement Remains Critical in Healthcare

Even in a Digital World, Human-to-Human Phone Engagement Remains Critical in Healthcare

Blog Posts

The health plan member experience is high stakes in healthcare right now—whether it’s heightened Medicare Advantage Star rating measures, ACA marketplace competition or the need to keep employers and their employees satisfied. That’s why smart payers are taking time...
How Strong Is Your Healthcare Engagement Contact Strategy?

How Strong Is Your Healthcare Engagement Contact Strategy?

Blog Posts, CMS Stars, COVID-19, Healthcare Engagement, Infographics

Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
Gap-Closing Strategies for Medicare Plans: Today’s Tips from the Field

Gap-Closing Strategies for Medicare Plans: Today’s Tips from the Field

Blog Posts

What can prompt and motivate hesitant Medicare plan members to seek out and show up for their preventive and chronic care appointments? That’s the riddle everyone in the industry continues to try to solve, for the good of patients, HEDIS® and Stars quality...
Health Plan Member Satisfaction: Are You Just an Information Provider or Are You Building Trust?

Health Plan Member Satisfaction: Are You Just an Information Provider or Are You Building Trust?

Blog Posts, CMS Stars

In today’s marketplace that is intently focused on member satisfaction, health plans—particularly Medicare Advantage plans concerned about Star ratings—may want to ask themselves: “Am I really building trust with my member engagement strategies? Or am I just pushing...
New Medicare Member Engagement Approach Elevates Loyalty and Delivers a $700 Million Gain

New Medicare Member Engagement Approach Elevates Loyalty and Delivers a $700 Million Gain

Advocacy and Navigation, Blog Posts, Case Studies, CMS Stars

Read our engagement case study to learn how one Medicare Advantage plan took member satisfaction to new heights, beating past scores by 13% and achieving a substantial return on investment.   In this Carenet Health case study, we highlight four factors that...
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