15 Tips to Increase Nurse Advice Line Utilization

15 Tips to Increase Nurse Advice Line Utilization

With today’s unsustainable healthcare costs, it’s important to find ways to reduce unnecessary ER, urgent care and primary care visits. A high-quality and experienced nurse advice line can be an integral part of the solution. Keep in mind, though, that reaping the...
Improving Member Engagement Starts With Your Welcome Strategy

Improving Member Engagement Starts With Your Welcome Strategy

If you’re looking for just one customer-centric action you can take right now to make a difference for your health plan next year, consider focusing on your January welcome strategy. Plan your welcome call to establish contact A successful year starts the year before....
Carenet Shares How to Turn Members Into Raving Fans

Carenet Shares How to Turn Members Into Raving Fans

The more you pay for something, the more you expect from it. This is certainly the case in healthcare as consumers shoulder a larger share of their healthcare costs. With more of their own money on the line—and greater decision-making power and higher service...
The First Step to Improving Member Engagement

The First Step to Improving Member Engagement

Many people start the new year resolving to eat better, exercise regularly or get more sleep—all with the intention of improving or maintaining their health. What’s often missing from their resolutions list are critical preventive care measures like cholesterol, blood...
7 Key Steps for Successful Health Plan Member Onboarding

7 Key Steps for Successful Health Plan Member Onboarding

A consumer-directed approach to modern healthcare As the healthcare sector shifts toward a more consumer-directed marketplace with individuals wielding greater cost-sharing responsibility and decision-making power, it’s never been more important for health plans to...