Medicaid Member Engagement Strategies That Work in Healthcare
Today’s Medicaid programs and managed care organizations (MCOs) need to improve costs at the same time as they improve quality and outcomes for this vulnerable population. Yet connecting with and encouraging members to take needed health-related next steps can be...
15 Tips to Increase Nurse Advice Line Utilization
With today’s unsustainable healthcare costs, it’s important to find ways to reduce unnecessary ER, urgent care and primary care visits. A high-quality and experienced nurse advice line can be an integral part of the solution. Keep in mind, though, that reaping the...
How to Improve Your Health Plan’s ER Diversion Strategy
Health plans need to lower ER costs, no matter what type of populations they serve—from Medicaid and Medicare to private, commercial plan members. Non-urgent ER visits cost the U.S. $4.4 billion annually, and ER costs, according to a new CDC report, have doubled in...
Is It Time to Assess the Health of Your Health Risk Assessment Strategy?
When it comes to health assessment response rates, a solid engagement strategy is critical. So, let’s assess that. Health risk assessments are a powerful way to gain essential information. But low completion rates are an ongoing challenge. A multitude of factors can...
Destination Success: Mapping Your Health Plan Member Engagement Steps for Q4
At Carenet Health, we know the power of outstanding member engagement is critical to closing gaps in care, improving member satisfaction and outcomes, guiding them to the right care setting, boosting the bottom line and more. That’s why we’re developed a...
Closing Gaps in Care: A Collection of Resources to Inspire Action
Closing gaps in care are an important topic right now as we get deeper into the second part of the year and compliance with annual HEDIS, Star and other quality measures loom. Of course, the most successful health plans manage HEDIS as an ongoing program instead of a...
Improving Member Engagement Starts With Your Welcome Strategy
If you’re looking for just one customer-centric action you can take right now to make a difference for your health plan next year, consider focusing on your January welcome strategy. Plan your welcome call to establish contact A successful year starts the year before....