Carenet Client Success Team Adds Value from Shared Learnings
When health plans, health systems and other healthcare organizations partner with Carenet Health for their consumer engagement needs, they can count on a Client Success Team that’s committed to best-in-class account management. Yet as Vikie Spulak, Carenet’s chief...
Infographic: A Look at Innovation Through Optimization in Action
An evolving and sustainable healthcare system requires improved consumer engagement, and that means new ideas are paramount. But as healthcare organizations embrace innovation, they often overlook an area ripe for exploration—the process of optimization. By working...
Healthcare Engagement Lab Created for Client’s Rapid Optimization Needs
Successful healthcare engagement can be a moving target. That’s why rapid testing and optimization of channels, messaging and other factors is so important. But having the infrastructure and resources to perform that kind of continuous, short-term outreach work in a...
A Better Engagement Approach Can Close HEDIS Gaps
Medicare Advantage plans are facing a problem—high rates of gaps in care that affect HEDIS (Healthcare Effectiveness Data and Information Set) quality measures … and ultimately revenue. The solution? Not just member engagement, but a strategic and multi-faceted...
Health Plan Engagement: Site-of-Care Support Saves $100 Million Annually
Download our case study to learn how one health plan used proactive outreach to steer plan members to lower-cost imaging facilities. A leading health plan knew that high-quality, lower-priced diagnostic imaging facilities were readily available in-network. Members...
Closing Gaps in Care With Engagement and HEDIS Best Practices
Quality measures and scores from the Healthcare Effectiveness Data and Information Set, or HEDIS, are driving the need for not only a comprehensive roadmap that will close gaps in care, but also for a fine-tuned engagement methodology to help health plans and...
Survey Data Reveals Insights Into Patient Satisfaction for Nurse Advice Line Services
When operating at peak performance, a nurse advice line can have a substantial cost and experience impact for health plans and healthcare providers—from decreasing unnecessary ER and urgent care visits to improved utilization of healthcare benefits and resources. It’s...