11 Bold Predictions for Healthcare Engagement—and Trends That Could Change Everything
Each year, our clients and partners ask us what we think the next year will hold for healthcare consumer engagement. Will telehealth (and telehealth solution providers) finally deliver on the promise? How will digital health and artificial intelligence affect member...
Now Available: 2020 Healthcare Consumer Engagement Forecast
Healthcare engagement is changing—driven by new players, new models, new technology, new channels and new consumer expectations. Read our annual Healthcare Consumer Engagement Forecast to learn what our experts say are the top trends for 2020. See the predictions >...
CMS Stars Improvement: What to Focus on Next
Download our new Q/A brief for an expert’s take on CMS Stars—what’s changing, what hasn’t—and what health plans should prioritize in their Stars improvement planning. Medicare Advantage and stand-alone Part D plans are smart to keep tabs on changes to the Centers for...
CMS Stars Improvement: Changes Health Plans Should Know About for 2020
Do you know the state of the Stars? To improve your CMS Stars program scores, you need a firm grasp of how the program measures are changing (and not changing) from year to year. In our new infographic, we’ve gathered key shifts that Medicare Advantage and Part D...
Lessons from the 2019 Mapping the Stars Engagement Workshop
Carenet Health recently sponsored and hosted a CMS Stars engagement planning workshop for a select number of Stars program leaders from Medicare Advantage plans around the nation. The “Mapping the Stars” workshop was held in San Antonio, where participants gathered to...
Survey Data Reveals Insights Into Patient Satisfaction for Nurse Advice Line Services
When operating at peak performance, a nurse advice line can have a substantial cost and experience impact for health plans and healthcare providers—from decreasing unnecessary ER and urgent care visits to improved utilization of healthcare benefits and resources. It’s...
Mandatory CMS Star Ratings Are Coming to Exchange Plans
The Centers for Medicare & Medicaid Services (CMS) recently announced it will require commercial health plans to display Star quality ratings on Exchange websites. This requirement will go into effect beginning with the 2020 enrollment period. To better understand...