Download our trend brief today to explore the connection between consumerism, telehealth and the quick-rising need for health advocacy in the age of COVID-19. Healthcare organizations—especially health plans—were already feeling pressure to improve customer...
If there’s one population that could really reap the benefits of telehealth, it’s seniors. Not having to travel to a doctor’s office, avoiding unnecessary exposure to COVID-19 and other viruses, saving money with lower-cost virtual care, and being able to get 24/7/365...
Download our new infographic for Medicare Advantage and Part D plans on key changes in the CMS Stars program. In our latest Stars-related resource, we’ve gathered an at-a-glance look at key changes to the CMS Stars program, including: • How COVID-19 is...
Last week, Carenet Health hosted a Mapping the Stars 2020 Virtual Collaboration for a select group of Medicare Advantage health plan and Stars program leaders from around the nation. The interactive event featured a discussion led by Stars expert and consultant Rex...
If your health plan is considering adding a health advocate service (also called health advocacy, healthcare navigation or health plan concierge services) as a benefit for members, you may want to know the types of questions that can be answered by the typical...
We’ve all heard the industry buzz around healthcare’s “new normal.” But in reality, a new normal doesn’t exist yet. The pandemic continues to be anything but predictable. Community, regional and statewide outbreaks are in the news. Forecasting models depend on human...
As you plan for what’s next, we’re making it simple for you to take advantage of our industry-wide engagement insights and our flexible model of shared support resources. With an infrastructure that adapts and scales to needs in real time, you can be equipped for...
Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
Nurse triage companies like Carenet Health offer symptom assessment and care information from registered nurses (RNs) for a wide range of callers with health concerns, from parents of distressed newborns to seniors who have questions about their medications. The best...
