Read our engagement case study to learn how one Medicare Advantage plan took member satisfaction to new heights, beating past scores by 13% and achieving a substantial return on investment. In this Carenet Health case study, we highlight four factors that...
Our latest guide (and worksheet) can help health plans like yours prepare to outsource member advocacy services. Download it below. Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are gaining...
What does 2021 hold for healthcare consumer engagement? Download our annual Healthcare Consumer Engagement Forecast to see our list of eight key predictions. The year 2020 will be remembered as a race to adapt. The COVID-19 pandemic demanded that the healthcare...
You’ve decided you need to craft a Request for Proposal (RFP) for a new member engagement program, but where do you start? Our interactive, at-a-glance checklist may be just what you need. Pinpointing the right questions to ask in your health plan member engagement...
During the COVID-19 pandemic, a top priority for individuals was finding trusted partners and sources of information who could help them understand what their next steps should be and how to protect their own health, as well as that of their loved ones. But as the...
Not sure what to include in your health plan’s member engagement program RFP? Our guide can help. Healthcare engagement initiatives—from closing gaps in care to assessments and program enrollment—include many moving parts and require distinct partner...
Last week and just ahead of open enrollment, the Centers for Medicare & Medicaid Services (CMS) released its annual Star ratings for Medicare Advantage Part C and Part D plans. While the COVD-19 pandemic certainly impacted the 2021 CMS Star Ratings—some...
Discover how one of the nation’s largest health insurers partnered with Carenet for telehealth nurse advice and triage services—resulting in $12 million in annual savings from unnecessary care diversion. At a national health plan serving nearly 20 million...
In a market where quality measures and patient satisfaction are critical, many Medicare Advantage plans form highly refined networks. After all, a smaller network of providers is both easier to manage and easier to influence to improve the overall member care...
