Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are becoming increasingly valuable to health plans, risk-based providers and employer groups who want to help their members and employees get the most...
Pinpointing and addressing social determinants of health (SDOH) is a growing concern for both payers and providers—identifying those factors can help optimize the health of the member/patient base and ultimately change lives. Awareness of and outreach for social...
As the scientists working to develop a vaccine for COVID-19 began to report promising clinical trials, Carenet Health leaders knew healthcare consumer engagement would need to play a role in the distribution of a vaccine. Why? Because we know from experience that...
Download our new white paper today to examine how specific healthcare engagement strategies can directly impact three industry priorities—and five urgent challenges. Improving costs, revenue and the consumer experience are three priorities that remain on...
In our recent Healthcare Consumer Engagement Forecast, we predicted that telehealth is absolutely here to stay, but considerable transitions lie ahead in terms of growth, infrastructure and scope. Out of pandemic necessity, the adoption of all types of telehealth has...
The Carenet Health Resource Center was developed as a way to provide the healthcare industry with timely information and resources related to healthcare consumer engagement—including topics such as virtual care, consumerism, medication adherence, and HEDIS and Stars...
This year has been a rough road for far too many Americans and far too many in healthcare. The COVID-19 pandemic demanded a lot from all of us. Providers, payers, their partners and healthcare consumers … everyone was forced to pivot in unforeseen ways, including how...
Smart Medicare Advantage (MA) plans are laser-focused on their CMS Stars patient experience scores for 2021. That emphasis is the result of the increasing weight (4x) placed on measures C21 through C32 (five Part D measures are also affected), among other factors....
Not that long ago, epidemiologists were likely the only ones discussing terms like social distancing, quarantine or super-spreader events on a regular basis. But now governments, businesses and schools are facing the patient engagement struggles scientists, public...
