Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
Nurse triage companies like Carenet Health offer symptom assessment and care information from registered nurses (RNs) for a wide range of callers with health concerns, from parents of distressed newborns to seniors who have questions about their medications. The best...
Effects of the COVID-19 pandemic began to significantly shift telehealth from a convenience to a necessity, and on-demand virtual care is playing a vital role in meeting patients’ and health plan members’ needs. Yet no matter what your telehealth...
As the reach of the novel coronavirus rapidly expanded across the country, the healthcare system has had to adapt and alter how access to care is provided. Many health systems are in trauma mode. Staff at clinics have been moved to COVID-19 care units. Some primary...
When health plans, health systems and other healthcare organizations partner with Carenet Health for their consumer engagement needs, they can count on a Client Success Team that’s committed to best-in-class account management. Yet as Vikie Spulak, Carenet’s chief...
In an industry’s rush to provide timely telehealth services to the public, from nurse advice lines to comprehensive virtual clinics, factors like proven protocols and best practices can fall from the top of the priority list. After all, demand for virtual care grew...
While telehealth has been the star of remote care delivery during the pandemic, one-on-one personal healthcare engagement is playing an important role, as well. As COVID-19 cases began to rise and significantly impact the state of California, the governor issued...
An evolving and sustainable healthcare system requires improved consumer engagement, and that means new ideas are paramount. But as healthcare organizations embrace innovation, they often overlook an area ripe for exploration—the process of optimization. By working...
When you pick up a call as a telehealth nurse, you never know what the person on the other end might be facing. All you know for sure is that you want to help. Most times, you have all the knowledge and resources on hand and can provide a solution or suggest next...
