Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?
Part 1: Accreditations and Certifications If you’re looking to improve the patient/member service experience at your health plan or health system, an improved centralized support center is a foundational starting point. But as the industry deals with labor challenges,...
Carenet Health Nurse Triage Guidelines Now Include Evidence-Based Telehealth Hand-Off Recommendations
Carenet Health Nurse Triage and Advice Line solutions leverage the best-in-class Schmitt-Thompson® Clinical Content to guide the care recommendations of our registered nurses (RNs). The world’s leading healthcare organizations rely on Schmitt-Thompson Clinical Content...
How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges
Download our healthcare consumer engagement strategies white paper by completing the form below. There’s no shortage of challenges facing healthcare today. Fortunately, strategic healthcare consumer engagement can play a role in addressing many of them,...
Utilization Has Dipped … so What’s Next for Telehealth Optimization?
There’s no question telehealth is now mainstream. It’s convenient, safe and supports healthcare cost-savings. It also provides an opportunity for the industry to expand access to care and provide a better healthcare consumer experience. But what’s next? Consumer...
What’s on the Horizon for Telehealth? Four Trends to Watch
Download our brief to stay up to date on key telehealth trends—and the next steps needed to restart growth. The COVID-19 pandemic made the quick adoption of telehealth a necessity. Acceptance by providers, payers and patients of varying demographics makes it a vital...
Carenet Health: 2021 Year in Review
Thank you to our team members, our clients, our partners and all who supported Carenet Health as we worked together during a year filled with courage, hope, uncertainty—and action. Here’s a quick look back at 2021 at Carenet. Download the infographic CategoriesCase...
How to Address the Deferred Care Crisis? In-Home Care, for Starters.
When it comes to the ripple effects of deferred care, all signs point to an unsettling fact: The crisis doesn’t appear to be subsiding any time soon. The good news is that the mainstays of the COVID-19 pandemic—staying home, working from home—have also led to an...