The Benefits of a High-Performing Nurse Advice Line
Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
In Times of Crisis, Carenet Teams Never Fail to Step Up
A message from Mick Mazour, Carenet President. When a disaster like Hurricane Michael strikes, I go to sleep at night knowing our teams are prepared—and honored—to handle just about anything thrown our way, on behalf of the clients who trust us to do just that. As the...Carenet Health Earns URAC Health Call Center Accreditation
Designation demonstrates the highest level of commitment to quality healthcare SAN ANTONIO, Texas, April 17, 2019 — Carenet Healthcare Services is proud to announce that it has once again earned URAC accreditation in Health Call Center. URAC is the independent...
Innovative Approach to Patient Experience Delivers 5:1 ROI
As fee-for-service payment models continue to transition to value-based ones and consumers demand more exceptional experiences from their providers, innovative patient engagement models will become even more critical. In our latest case study, we examine what...
Top 10 Nurse Advice Line Best Practices for Higher Performance
A comprehensive, results-driven nurse advice line (also called nurse triage service or nurse advice hotline) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice service as a box you...
Our Top Healthcare Consumer Engagement Content in 2018
The continued transition to value-based care has given the healthcare industry (and the experts at Carenet Healthcare Services) ample opportunities to focus on optimizing consumer and patient engagement strategies. From innovations in telehealth to advice on closing...Carenet Healthcare Services Earns NCQA Certification for Eighth Consecutive Year
SAN ANTONIO, Texas, September 26, 2018 — Carenet Healthcare Services is proud to announce that its 24x7 Nurse Advice Line has once again received certification by the National Committee for Quality Assurance (NCQA) under the Health Information Products...