Trend Brief: A Shifting Focus for Behavioral Health Crisis Support
Download our trend brief today to learn why health plans are responding to the nation’s behavioral health crisis with a new focus on crisis support. More than 25% of U.S. adults experience some type of behavioral or mental health disorder in a given year—and that...
Reduce ER Costs by Encouraging Nurse Advice Line Utilization
A tried-and-true service offered by most health plans, a nurse advice line is an important way to help members gain convenient, evidence-based information and support when they have questions about symptoms or care. But when you’re focused on budgets and bottom lines,...
The Benefits of a High-Performing Nurse Advice Line
Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
In Times of Crisis, Carenet Teams Never Fail to Step Up
A message from Mick Mazour, Carenet President. When a disaster like Hurricane Michael strikes, I go to sleep at night knowing our teams are prepared—and honored—to handle just about anything thrown our way, on behalf of the clients who trust us to do just that. As the...Carenet Health Earns URAC Health Call Center Accreditation
Designation demonstrates the highest level of commitment to quality healthcare SAN ANTONIO, Texas, April 17, 2019 — Carenet Healthcare Services is proud to announce that it has once again earned URAC accreditation in Health Call Center. URAC is the independent...
Innovative Approach to Patient Experience Delivers 5:1 ROI
As fee-for-service payment models continue to transition to value-based ones and consumers demand more exceptional experiences from their providers, innovative patient engagement models will become even more critical. In our latest case study, we examine what...
Top 10 Nurse Advice Line Best Practices for Higher Performance
A comprehensive, results-driven nurse advice line (also called nurse triage service or nurse advice hotline) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice service as a box you...