The Digital Health Issue No One Is Talking About
Consumers’ digital transformation has accelerated rapidly in the past several years. The average share of digital customer interactions has almost tripled, from just 20% to almost 60%. Whether ordering groceries online, using Zoom to connect with coworkers or paying...
Close Gaps in Care: Health Plan HEDIS Best Practices Guide
In one of our most popular ebooks—freshly updated!—we provide 11 essential best practices, ideas for inspiration and several additional key insights to help your health plan take member HEDIS® engagement to the next level. Member outcomes and quality measures,...
Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?
Part 1: Accreditations and Certifications If you’re looking to improve the patient/member service experience at your health plan or health system, an improved centralized support center is a foundational starting point. But as the industry deals with labor challenges,...
Delivering an Outstanding Healthcare Experience and Solving Top Industry Challenges Start With Integrated Engagement Strategy
Consumers are beginning to expect better healthcare experiences. And we know that delivering those experiences can support improved outcomes, increased revenue and lowered costs. But the fact is, you can’t achieve those goals without successful consumer engagement. We...
These Ideas for Improving Stars Member Experience Scores May Not Be on Your Radar Yet … But They Should Be
Smart Medicare Advantage (MA) plans are laser-focused on their CMS Stars patient experience scores. Typically, improving those experience scores comes down to at least these elements: Retaining your Medicare Advantage members and preventing member disenrollment...
How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges
Download our healthcare consumer engagement strategies white paper by completing the form below. There’s no shortage of challenges facing healthcare today. Fortunately, strategic healthcare consumer engagement can play a role in addressing many of them,...
How to Address the Deferred Care Crisis? In-Home Care, for Starters.
When it comes to the ripple effects of deferred care, all signs point to an unsettling fact: The crisis doesn’t appear to be subsiding any time soon. The good news is that the mainstays of the COVID-19 pandemic—staying home, working from home—have also led to an...