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7 Strategies to Help Health Plans Deliver Great Member Service—Even When Staffing Can’t Match Demand

7 Strategies to Help Health Plans Deliver Great Member Service—Even When Staffing Can’t Match Demand

Blog Posts, CMS Stars, COVID-19

You may have seen the signs at restaurants and retail stores lately, asking for patience when it comes to service levels. But health plans can’t simply hang a sign on a door and hope for the best. Members can’t (and shouldn’t) put medical needs on hold, and they’re...
Carenet Health Offers Guides for Health Plan Member Outreach, Telehealth RFPs

Carenet Health Offers Guides for Health Plan Member Outreach, Telehealth RFPs

Blog Posts

Health plans, health systems and other healthcare organizations often use Requests for Proposals (RFPs) as a process to find right-fit and right-cost vendors for their outreach initiatives, telehealth solutions and other engagement-related needs. (Think Stars and...
Achieving Healthcare Engagement Success with Specialty Populations

Achieving Healthcare Engagement Success with Specialty Populations

Blog Posts, Case Studies

Serving distinct populations demands a distinct approach that addresses cultural values and differences. For insights and inspiration, flip through our new collection of engagement success stories. This quick-read Carenet Health compilation highlights key factors to...
Even in a Digital World, Human-to-Human Phone Engagement Remains Critical in Healthcare

Even in a Digital World, Human-to-Human Phone Engagement Remains Critical in Healthcare

Blog Posts

The health plan member experience is high stakes in healthcare right now—whether it’s heightened Medicare Advantage Star rating measures, ACA marketplace competition or the need to keep employers and their employees satisfied. That’s why smart payers are taking time...
Co-Sourcing Strategy Meets Rising Service Demands, Exceeds Member Satisfaction Trends

Co-Sourcing Strategy Meets Rising Service Demands, Exceeds Member Satisfaction Trends

Blog Posts, Case Studies, CMS Stars

Download our case study to discover how one health plan transformed its workforce model to cost-effectively deliver member support during a period of intense growth. A Fortune 500 health plan was focused on creating exceptional consumer experiences. But customer...
How Strong Is Your Healthcare Engagement Contact Strategy?

How Strong Is Your Healthcare Engagement Contact Strategy?

Blog Posts, CMS Stars, COVID-19, Healthcare Engagement, Infographics

Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
Outsource vs. Insource: A 3-Point Checklist for Healthcare Engagement

Outsource vs. Insource: A 3-Point Checklist for Healthcare Engagement

Blog Posts, Ebooks, Online Tools, RFP Recommended

Keep things internal or partner with a vendor? Download our latest guide for insights. Build versus buy. It’s an age-old question, even in healthcare. If you’re wondering whether outsourcing a new patient or member engagement program is the right step, or considering...
Proactive Medication Adherence Outreach Stops Rx Gaps Before They Happen

Proactive Medication Adherence Outreach Stops Rx Gaps Before They Happen

Blog Posts, Case Studies

Read the case study to discover how one of the nation’s largest Medicare Part D plans improved medication adherence, which was instrumental in supporting its 4-Star CMS rating. When this health plan’s leaders wanted to limit gaps in prescription refills—which would...
Support for Your HEDIS and Star Ratings Improvement Efforts

Support for Your HEDIS and Star Ratings Improvement Efforts

Blog Posts, Health plans

How can Carenet Health solutions help your plan improve NCQA HEDIS®  and CMS Stars measures? Start with this list, mapped to specific measures. From onboarding to annual well visits to medication adherence and much more, Carenet can help you implement targeted...
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