Defining the Different Types of Healthcare Concierge Services
The term “healthcare concierge services” can be confusing in today’s healthcare landscape and often means different things to different people. One definition of the term is a fee-based model of care where patients purchase a la carte services directly...
Healthcare Consumer Engagement Techniques Deliver Gain of $7.8 Million
Wellness, care management and other programs are only effective—both in terms of return on investment and results—if program enrollment increases. But that isn’t always easy. In fact, a report from the U.S. Chamber of Commerce noted that about 80 percent of the...
Two Things Medicare Advantage Plans Can Do Right Now to Tackle Social Determinants of Health
When we think of healthcare consumer engagement today, especially for Medicare populations, we typically think of ways to help close critical care gaps—reaching out with reminders, scheduling appointments, helping select providers and more. These are essential...
Is Overcoming Social Determinants of Health on Your Radar?
Blue Cross and Blue Shield’s new alliance with ride-sharing company Lyft spotlights the vital need to help healthcare consumers overcome their many obstacles to care, from low health literacy, language barriers and limited mobility, to housing instability, food...
Welcome Calls and HEDIS Gap Closure: Medicare Advantage Case Study
One of the country’s largest multi-state Medicare Advantage plans partnered with Carenet Health to streamline and optimize its member outreach. The plan’s topline goals: elevate the member experience, integrate numerous member touches, close gaps in care and raise its...