5 difference-makers when you hire a healthcare-exclusive BPO
From closing health equity gaps to optimizing CMS Star ratings and keeping pace with digital health technologies, healthcare organizations have plenty of big picture topics that need their attention and focus. Yet health plans and providers have to deliver...
The Connected Consumer Journey: Improving Member Experience by Orchestrating All Clinical and non-Clinical Touchpoints
The COVID-19 pandemic has accelerated consumerism in every area, and healthcare is no exception. Savvy health plan members have become more aware of their choices. Whether it’s a telehealth versus in-office visit, at-home lab work or making an appointment by text,...
8 Things to Know About Carenet Health’s Digital Platform
In today’s digital health world, health plan members, providers and payers all deserve seamless communication via the channel of their choice. Carenet Health’s digital platform was created to remove obstacles for all stakeholders around access to care and...
How to Close More Care Gaps with a Multichannel Outreach Strategy
For most people, omnichannel experiences are the norm—they expect to interact with brands on their website, on mobile apps, through SMS/text, AI chatbots, phone calls with customer service, and more. According to McKinsey and Company, more than half of consumers...
This Changes Everything for Closing Gaps in Care: Expanded Solution with Trailblazing Technology
Closing HEDIS®-related care gaps for large numbers of health plan members and patients has long been a challenge for payers and other organizations concerned about value-based care and related quality and cost measures. Outreach has been expensive and cumbersome, and...
Customer Support Center Build or Buy Series: The Question of Training
If your healthcare organization is working to improve the consumer experience, an outstanding healthcare support center should be a high priority. Yet there are issues complicating that effort, such as: Hiring challenges for frontline support and licensed healthcare...
Healthcare Engagement Right Now: Close HEDIS Care Gaps with Telehealth, At-Home Care
Gaps in care are an increasing problem for healthcare organizations. During the pandemic, 40% of U.S. adults delayed or avoided medical care. At any given time, four out of five Medicare patients fail to get an annual wellness visit, and only 8% of adults over 35...