The Benefits of a High-Performing Nurse Advice Line

The Benefits of a High-Performing Nurse Advice Line

Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
Is Your Health Plan on Track to Meet 2018 Goals?

Is Your Health Plan on Track to Meet 2018 Goals?

Three Customer-Centric Steps to Get You There —From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a mid-year business review to see where you stand with your 2018 objectives, from HEDIS and other...
The First Step to Improving Member Engagement

The First Step to Improving Member Engagement

Many people start the new year resolving to eat better, exercise regularly or get more sleep—all with the intention of improving or maintaining their health. What’s often missing from their resolutions list are critical preventive care measures like cholesterol, blood...