The Benefits of a High-Performing Nurse Advice Line
Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
Wellness Program Enrollment Techniques Deliver Gain of $7.8 Million in One Year
Wellness, care management and other programs are only effective—both in terms of return on investment and results—if program enrollment increases. But that isn’t always easy. In fact, a report from the U.S. Chamber of Commerce noted that about 80 percent of the...
Top 10 Nurse Advice Line Best Practices for Higher Performance
A comprehensive, results-driven nurse advice line (also called nurse triage service or nurse advice hotline) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice service as a box you...
The Power of Personal: Why a Human-Anchored Approach to HRAs Delivers
Managing the volume of health risk assessment (HRA) outreach necessary to understand member populations is increasingly challenging. As others rely on technology solutions alone, we sat down with Carenet Health’s Chief Client Officer Vikie Spulak to get her take...
Destination Success: Mapping Your Health Plan Member Engagement Steps for Q4
At Carenet Health, we know the power of outstanding member engagement is critical to closing gaps in care, improving member satisfaction and outcomes, guiding them to the right care setting, boosting the bottom line and more. That’s why we’re developed a...
Is Your Health Plan on Track to Meet 2018 Goals?
Three Customer-Centric Steps to Get You There —From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a mid-year business review to see where you stand with your 2018 objectives, from HEDIS and other...
Healthcare Concierge Services Can Improve Consumer Confidence
Donna noticed an odd lump on her neck while applying sunscreen. Concerned, she immediately saw her doctor, who after examining her, ordered blood tests and an ultrasound. The first thing Donna did when she got home was log on to her health plan’s website to determine...