2021 Healthcare Consumer Engagement Forecast
What does 2021 hold for healthcare consumer engagement? Download our annual Healthcare Consumer Engagement Forecast to see our list of eight key predictions. The year 2020 will be remembered as a race to adapt. The COVID-19 pandemic demanded that the healthcare...
9 Right-Now Actions Medicare Advantage Plans Can Take to Support Star Ratings
Last week, Carenet Health hosted a Mapping the Stars 2020 Virtual Collaboration for a select group of Medicare Advantage health plan and Stars program leaders from around the nation. The interactive event featured a discussion led by Stars expert and consultant Rex...
Telehealth Triage Nurses Offer Insights to Health Plans as States Reopen
Most states and cities are relaxing pandemic-related restrictions across the U.S., but COVID-19 is still widely circulating. In some areas, cases, hospitalizations and deaths are on the rise. On the telehealth consumer frontlines, Carenet Health nurse triage teams are...
Delivering a Personal and Meaningful Telehealth Experience Takes Skill—Guided by These 7 Steps
Nurse triage companies like Carenet Health offer symptom assessment and care information from registered nurses (RNs) for a wide range of callers with health concerns, from parents of distressed newborns to seniors who have questions about their medications. The best...
Closing Gaps in Care With Engagement and HEDIS Best Practices
Quality measures and scores from the Healthcare Effectiveness Data and Information Set, or HEDIS, are driving the need for not only a comprehensive roadmap that will close gaps in care, but also for a fine-tuned engagement methodology to help health plans and...
How Do Healthcare Call Centers Differ From Traditional Call Centers?
Customer service can make or break a business—and healthcare businesses are no different. From commercial health plans to nonprofit health systems to wellness programs, patients and members expect and deserve on-demand engagement. They want an experience similar to...
Defining the Different Types of Healthcare Concierge Services
The term “healthcare concierge services” can be confusing in today’s healthcare landscape and often means different things to different people. One definition of the term is a fee-based model of care where patients purchase a la carte services directly...