Top 10 Nurse Advice Line Best Practices for Higher Performance
A comprehensive, results-driven nurse advice line (also called nurse triage service) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice line as a box you have to check, turn the...
The Power of Personal: Why a Human-Anchored Approach to HRAs Delivers
Managing the volume of health risk assessment (HRA) outreach necessary to understand member populations is increasingly challenging. As others rely on technology solutions alone, we sat down with Carenet Health’s Chief Client Officer Vikie Spulak to get her take...
Destination: Success — Mapping Your Engagement Steps for Q4
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Is Your Health Plan on Track to Meet 2018 Goals?
Three Customer-Centric Steps to Get You There —From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a mid-year business review to see where you stand with your 2018 objectives, from HEDIS and other...
How Are You Improving Healthcare Consumer Confidence and Decision-Making?
Donna noticed an odd lump on her neck while applying sunscreen. Concerned, she immediately saw her doctor, who after examining her, ordered blood tests and an ultrasound. The first thing Donna did when she got home was log on to her health plan’s website to determine...
Are You Taking this Critical First Step with Your Member Onboarding?
Many people start the new year resolving to eat better, exercise regularly or get more sleep—all with the intention of improving or maintaining their health. What’s often missing from their resolutions list are critical preventive care measures like cholesterol, blood...
Does Your Post-Discharge Strategy Address Social Determinants of Health?
More than half of the nation’s hospitals are being penalized a total of $564 million in FY 2018 by the Centers for Medicare and Medicaid Services (CMS) for excessive Medicare patient readmissions within 30 days of discharge. A $27 million increase over 2017, this is...