How Are Healthcare Call Centers Different Than Traditional, Any-Industry Call Centers?
Customer service can make or break a business—and healthcare businesses are no different. From commercial health plans to nonprofit health systems to wellness programs, patients and members expect and deserve on-demand engagement. They want an experience similar to...
Defining the Different Types of Healthcare Concierge Services
The term “healthcare concierge services” can be confusing in today’s healthcare landscape and often means different things to different people. One definition of the term is a fee-based model of care where patients purchase a la carte services directly...
Beyond a Healthcare Call Center: A Look at Modern Clinical and Engagement Support
Payers, providers and other healthcare partners are all focused on finding better ways to engage with patients to enhance quality of care, improve outcomes and lower overall costs. But doing so in the current healthcare ecosystem means quickly adapting a new way of...
The Benefits of a High-Performing Nurse Advice Line
Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
Healthcare Consumer Engagement Techniques Deliver Gain of $7.8 Million
Wellness, care management and other programs are only effective—both in terms of return on investment and results—if program enrollment increases. But that isn’t always easy. In fact, a report from the U.S. Chamber of Commerce noted that about 80 percent of the...
Top 10 Nurse Advice Line Best Practices for Higher Performance
A comprehensive, results-driven nurse advice line (also called nurse triage service or nurse advice hotline) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice service as a box you...
The Power of Personal: Why a Human-Anchored Approach to HRAs Delivers
Managing the volume of health risk assessment (HRA) outreach necessary to understand member populations is increasingly challenging. As others rely on technology solutions alone, we sat down with Carenet Health’s Chief Client Officer Vikie Spulak to get her take...