Use These Proactive Strategies to Reduce Unnecessary ER visits
Millions of Americans visit the emergency room (ER) for non-urgent care. Those unnecessary visits cost anywhere from $4.4 billion annually according to the Agency for Healthcare Research and Quality (AHRQ), up to $32 billion a year based on a commercial study. To keep...
11 Bold Predictions for Healthcare Engagement—and Trends That Could Change Everything
Each year, our clients and partners ask us what we think the next year will hold for healthcare consumer engagement. Will telehealth (and telehealth solution providers) finally deliver on the promise? How will digital health and artificial intelligence affect member...
Health Plan Concierge Programs Can Be a Critical Competitive Advantage
Healthcare complexity demands that today’s commercial health plans provide personalized, concierge-level member advocacy and guidance from skilled support teams. Or employers will find someone else who will. At Carenet Health, we help plans design a best-fit,...
A Better Engagement Approach Can Close HEDIS Gaps
Medicare Advantage plans are facing a problem—high rates of gaps in care that affect HEDIS (Healthcare Effectiveness Data and Information Set) quality measures … and ultimately revenue. The solution? Not just member engagement, but a strategic and multi-faceted...
Telehealth Services as a Patient Engagement Solution
In our digital world, information about any subject is just a few clicks or swipes away. It’s tempting for people to turn to “Dr. Google” to search for advice on health-related topics, especially when symptoms first appear or getting to a primary care physician for...
Now Available: 2020 Healthcare Consumer Engagement Forecast
Healthcare engagement is changing—driven by new players, new models, new technology, new channels and new consumer expectations. Read our annual Healthcare Consumer Engagement Forecast to learn what our experts say are the top trends for 2020. See the predictions >...
15 Tips to Increase Nurse Advice Line Utilization
With today’s unsustainable healthcare costs, it’s important to find ways to reduce unnecessary ER, urgent care and primary care visits. A high-quality and experienced nurse advice line can be an integral part of the solution. Keep in mind, though, that reaping the...