Five Questions: Assess Your Readiness to Embrace Healthcare Engagement Innovation
New ideas in healthcare consumer engagement can offer health plans and health systems exciting ways to improve quality of care, increase member and patient satisfaction, and help control costs. From closing HEDIS gaps in care and gathering health risk assessment (HRA)...
CMS Stars Update: Significant Changes Coming in Measurement Year 2021
This Medicare Advantage Stars update was written by Rex Wallace, Principal, Rex Wallace Consulting, and provides an important overview of the impact of the 2021 Advance Notice (Part II) and 2021 Proposed Rule. On February 5, 2020 the Centers for Medicare &...
Optimized Member Engagement: One Health Plan’s Journey to Fewer Silos and Better Results
Download our case study to learn how one of the nation’s largest insurers increased engagement synchronicity and reduced inefficiencies. When a large and multi-faceted health insurer needed to move the needle on costs, satisfaction and outcomes, member outreach became...
How to Motivate the Medicare Population to Close Care Gaps
Medicare members require a distinct healthcare engagement strategy. At Carenet Health, our approach is rooted in our team’s ability to form nurturing relationships with members. It also leverages our proprietary Intelligent Engagement framework—combining the power of...
The 4 “E’s” Health Plans Need to Know to Improve Medication Adherence
When your plan members stop taking their medications as directed, it can have a domino effect. Disease treatment may be halted, complications may arise and a person may end up in the emergency department or needing to be admitted to the hospital. In addition to the...
A Better Engagement Approach Can Close HEDIS Gaps
Medicare Advantage plans are facing a problem—high rates of gaps in care that affect HEDIS (Healthcare Effectiveness Data and Information Set) quality measures … and ultimately revenue. The solution? Not just member engagement, but a strategic and multi-faceted...
Telehealth Services as a Patient Engagement Solution
In our digital world, information about any subject is just a few clicks or swipes away. It’s tempting for people to turn to “Dr. Google” to search for advice on health-related topics, especially when symptoms first appear or getting to a primary care physician for...