Closing Gaps in Care: A Collection of Resources to Inspire Action
Closing gaps in care are an important topic right now as we get deeper into the second part of the year and compliance with annual HEDIS, Star and other quality measures loom. To provide you with a few ideas and inspiration as you plan your end-of-year, gap-closing...
Health Plan Third-Quarter Tip—Find Out How Happy Your Members Are Before It’s Too Late
If you’re conducting a mid-year review to see if your plan performance is on track to meet strategic goals by the end of year, it’s important not to lose sight of member satisfaction in the sea of other data you’re analyzing. Fuel for your health plan’s...
Third-Quarter Push—and Why Closing Care Gaps Is Only Going to Get More Difficult
The second half of the year is in full swing now, and you’re likely (and smartly) conducting a Q3 business review to see where you stand with your yearly goals. If you have outstanding gaps in care, and most plans do at this point, or your outcomes metrics aren’t...
It’s That Time of Year—Plan Your Member Welcome Strategy Now for Big Payoffs Next Year
If you’re looking for just one customer-centric action you can take right now to make a difference for your health plan next year, consider focusing on your January welcome strategy. Plan your welcome call to establish contact A successful year starts the year before....
Is Your Health Plan on Track to Meet 2018 Goals?
Three Customer-Centric Steps to Get You There —From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a mid-year business review to see where you stand with your 2018 objectives, from HEDIS and other...
Welcome Calls and HEDIS Gap Closure: Medicare Advantage
One of the country’s largest multi-state Medicare Advantage plans partnered with Carenet Health to streamline and optimize its member outreach. The plan’s topline goals: elevate the member experience, integrate numerous member touches, close gaps in care and raise its...
Do You Think of HEDIS as a Project or a Program?
Between wrapping up year-end work and preparing for the holidays, the fourth quarter is the busiest time of year for most people. Yet, health plans often wait until then to squeeze as many of their members as possible into provider offices to address HEDIS® measures...