The Digital Health Issue No One Is Talking About
Consumers’ digital transformation has accelerated rapidly in the past several years. The average share of digital customer interactions has almost tripled, from just 20% to almost 60%. Whether ordering groceries online, using Zoom to connect with coworkers or paying...
Close Gaps in Care: Health Plan HEDIS Best Practices Guide
In one of our most popular ebooks—freshly updated!—we provide 11 essential best practices, ideas for inspiration and several additional key insights to help your health plan take member HEDIS® engagement to the next level. Member outcomes and quality measures,...
Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?
Part 1: Accreditations and Certifications If you’re looking to improve the patient/member service experience at your health plan or health system, an improved centralized support center is a foundational starting point. But as the industry deals with labor challenges,...
How New Carenet Platform Supports Continuity of Care and Enables Ancillary Services to Scale Revenue Quickly
With the recent acquisition of OpenMed, Carenet Health now offers a patented access-to-care and communications platform, along with a proprietary provider network of over 5 million clinicians—including medical, vision, dental and behavioral health practices. For...
Delivering an Outstanding Healthcare Experience and Solving Top Industry Challenges Start With Integrated Engagement Strategy
Consumers are beginning to expect better healthcare experiences. And we know that delivering those experiences can support improved outcomes, increased revenue and lowered costs. But the fact is, you can’t achieve those goals without successful consumer engagement. We...
How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges
Download our healthcare consumer engagement strategies white paper by completing the form below. There’s no shortage of challenges facing healthcare today. Fortunately, strategic healthcare consumer engagement can play a role in addressing many of them,...
Growth Continues for Carenet Health with Acquisition of Access-to-Care Innovator, OpenMed
SAN ANTONIO, Texas, January 4, 2022 — Today Carenet Health—a provider of 24/7 healthcare engagement and on-demand telehealth solutions—announced the acquisition of OpenMed, a digital innovator in closing care gaps, enabling access to care and supporting real-time...