Is Your Health Plan on Track to Meet 2018 Goals?

Is Your Health Plan on Track to Meet 2018 Goals?

Three Customer-Centric Steps to Get You There —From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a mid-year business review to see where you stand with your 2018 objectives, from HEDIS and other...
Welcome Calls and HEDIS Gap Closure: Medicare Advantage

Welcome Calls and HEDIS Gap Closure: Medicare Advantage

One of the country’s largest multi-state Medicare Advantage plans partnered with Carenet Health to streamline and optimize its member outreach. The plan’s topline goals: elevate the member experience, integrate numerous member touches, close gaps in care and raise its...
Do You Think of HEDIS as a Project or a Program?

Do You Think of HEDIS as a Project or a Program?

Between wrapping up year-end work and preparing for the holidays, the fourth quarter is the busiest time of year for most people. Yet, health plans often wait until then to squeeze as many of their members as possible into provider offices to address HEDIS® measures...