Advancements in digital health and logistics technology have investors flocking to non-traditional and remote care startups. Mobile healthcare engagement via apps and text messaging are gaining significant ground. Wearables are getting smarter every day. And these...
What does 2021 hold for healthcare consumer engagement? Download our annual Healthcare Consumer Engagement Forecast to see our list of eight key predictions. The year 2020 will be remembered as a race to adapt. The COVID-19 pandemic demanded that the healthcare...
With hospitals at capacity in some parts of the nation during the current pandemic, healthcare organizations are focusing on taking proactive steps to help members and patients remain healthy and at home. This is especially true for individuals who are recently...
We’ve all heard the industry buzz around healthcare’s “new normal.” But in reality, a new normal doesn’t exist yet. The pandemic continues to be anything but predictable. Community, regional and statewide outbreaks are in the news. Forecasting models depend on human...
As you plan for what’s next, we’re making it simple for you to take advantage of our industry-wide engagement insights and our flexible model of shared support resources. With an infrastructure that adapts and scales to needs in real time, you can be equipped for...
By March 2020, the warning signs were evident, sending shockwaves through the U.S. healthcare system. If the novel coronavirus pandemic continued on its predicted path, American hospitals would need more inpatient beds than currently available. A lot more. And...
Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
When your plan members stop taking their medications as directed, it can have a domino effect. Disease treatment may be halted, complications may arise and a person may end up in the emergency department or needing to be admitted to the hospital. In addition to the...
Millions of Americans visit the emergency room (ER) for non-urgent care. Those unnecessary visits cost anywhere from $4.4 billion annually according to the Agency for Healthcare Research and Quality (AHRQ), up to $32 billion a year based on a commercial study. To keep...
