When you think about the fact that more than 90% of all texts are read within 3 minutes and the average mobile phone is checked 150 times a day, it makes sense that mobile communications can be a powerful complement to your comprehensive healthcare engagement...
Healthcare complexity demands that today’s commercial health plans provide personalized, concierge-level member advocacy and guidance from skilled support teams. Or employers will find someone else who will. At Carenet Health, we help plans design a best-fit,...
Healthcare engagement is changing—driven by new players, new models, new technology, new channels and new consumer expectations. Read our annual Healthcare Consumer Engagement Forecast to learn what our experts say are the top trends for 2020. See the predictions >...
The term “healthcare concierge services” can be confusing in today’s healthcare landscape and often means different things to different people. One definition of the term is a fee-based model of care where patients purchase a la carte services directly...
Today’s consumers want healthcare organizations to provide the same anywhere, anytime interactive experiences they’ve become accustomed to in other areas of their lives. That means care delivered in a convenient location (which may be the grocery store down the street...
As the focus on health plan member experience intensifies, so does the understanding that the whole of member experience is made up of both inbound and outbound engagement touchpoints spread across different departments and teams in a plan’s organization. Beyond...
Health plans know that member experience is even more important in times of intense market competition. But how can an organization that’s already doing a good job with member services measurably improve these interactions—and increase customer loyalty when it’s...
Insights from John Erwin, CEO Carenet Health In a recent journal article from Oliver Wyman Health, the authors state that healthcare payers and providers today don’t have to be Amazon. They just have to get people to like them. It’s a nice sentiment and one...
Think next year will bring more of the same for healthcare engagement? Think again. Consumer engagement and health plan member engagement are changing, and it’s important for the healthcare industry to reflect on the changes we’re experiencing and discuss those...
