Three E’s for Improved Member Experience and Loyalty

Advocacy and Navigation, Blog Posts, Case Studies, Health plans, New

Health plans know that member experience is even more important in times of intense market competition. But how can an organization that’s already doing a good job with member services measurably improve these interactions—and increase customer loyalty when it’s...

Why Payers and Providers Would Be Smart to Mimic Amazon

Advocacy and Navigation, Blog Posts, From the CEO

Insights from John Erwin, CEO Carenet Health   In a recent journal article from Oliver Wyman Health, the authors state that healthcare payers and providers today don’t have to be Amazon. They just have to get people to like them. It’s a nice sentiment and one...

2019 Healthcare Consumer Engagement Forecast

Blog Posts, Ebooks, Healthcare Engagement

Think next year will bringmore of the same forhealthcare engagement?Think again. Consumer engagement is changing, and it’s important for the healthcare industry to reflect on the changes we’re experiencing and discuss those we see on the horizon. At Carenet...

Staying Competitive: Payers Must Answer the Call for Concierge-Level Support

Blog Posts

This is the third in a three-part series regarding why offering healthcare consumers high-touch advocacy and navigation support is critical for staying competitive. To start at the beginning, please click here. The sweeping shift toward consumer-driven, value-oriented...

How Are You Improving Healthcare Consumer Confidence and Decision-Making?

Blog Posts

Donna noticed an odd lump on her neck while applying sunscreen. Concerned, she immediately saw her doctor, who after examining her, ordered blood tests and an ultrasound. The first thing Donna did when she got home was log on to her health plan’s website to determine...

Staying Competitive: Meeting Consumer Demand for Concierge-Level Support

Blog Posts

This is the second in a three-part series regarding why offering healthcare consumers high-touch advocacy and navigation support is critical for staying competitive. To read the first installment, click here. Despite the fact that providing first-rate customer service...

Staying Competitive: Employers Offering Concierge Healthcare Services

Blog Posts

This is the first in a three-part series regarding why offering healthcare consumers high-touch advocacy and navigation support is critical for staying competitive.  The rising cost of healthcare is an ongoing burden for employers and employees alike. Premiums for...

Why Joining the Health Advocacy Movement Is Critical for Today’s Consumer Needs

Advocacy and Navigation, Ebooks, Employers, featured

Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and policymakers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs,...

The Uberization of Healthcare: A Look Under the Hood

Blog Posts, Providers

At Carenet, we’re inspired by groundbreaking companies like Uber that are driving exponential performance gains in their categories. By deconstructing the company’s innovative approach, we’re able to see how Uber’s customer-centric business model can apply to...