Gap-Closing Strategies for Medicare Plans: Today’s Tips from the Field
What can prompt and motivate hesitant Medicare plan members to seek out and show up for their preventive and chronic care appointments? That’s the riddle everyone in the industry continues to try to solve, for the good of patients, HEDIS and Stars quality...
Future-Proofing Health Plans: Will Legacy Workforce Strategies Survive?
Organizational resilience is a hot topic in health plan C-suites and boardrooms right now. A growing concern in those conversations is workforce strategies—a root factor of resilience. After all, the global workforce is undergoing significant change. It’s a trend that...
Nurse Triage Partnership Helps Scripps Health Deliver Best-in-Class Patient Experience
Learn how one of the nation’s top health systems was able to meet a diverse population’s need for around-the-clock care and information. As a $3.1 billion integrated health system, Scripps Health is regularly recognized as one of the top 15 health systems in the...
Health Plan Member Satisfaction: Are You Just an Information Provider or Are You Building Trust?
In today’s marketplace that is intently focused on member satisfaction, health plans—particularly Medicare Advantage plans concerned about Star ratings—may want to ask themselves: “Am I really building trust with my member engagement strategies? Or am I just pushing...
What’s New in Closing Gaps in Care—and What Still Works
Download our brief to get the latest and greatest insights on how to close gaps in care for the Medicare population. In New + Tried and True: Five Ways to Close More Gaps in Care, we’ve rounded up the best new ideas for helping Medicare plan members take action on...
To Meet New Consumer Expectations, Rethink Your Approach to Patient Access and Service Navigation
Patients are ultimately consumers of health-related information and care. And in today’s world of growing expectations, they want easier and quicker access to that care and information—on their terms. That means they want a resolution of their questions or needs the...
Outsource vs. Insource: A 3-Point Checklist for Healthcare Engagement
Keep things internal or partner with a vendor? Download our latest guide for insights. Build versus buy. It’s an age-old question, even in healthcare. If you’re wondering whether outsourcing a new patient or member engagement program is the right step, or considering...