Close Gaps in Care: Health Plan HEDIS Best Practices Guide
In one of our most popular ebooks—freshly updated!—we provide 11 essential best practices, ideas for inspiration and several additional key insights to help your health plan take member HEDIS® engagement to the next level. Member outcomes and quality measures,...
These Ideas for Improving Stars Member Experience Scores May Not Be on Your Radar Yet … But They Should Be
Smart Medicare Advantage (MA) plans are laser-focused on their CMS Stars patient experience scores. Typically, improving those experience scores comes down to at least these elements: Retaining your Medicare Advantage members and preventing member disenrollment...
How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges
Download our healthcare consumer engagement strategies white paper by completing the form below. There’s no shortage of challenges facing healthcare today. Fortunately, strategic healthcare consumer engagement can play a role in addressing many of them,...
What’s on the Horizon for Telehealth? Four Trends to Watch
Download our brief to stay up to date on key telehealth trends—and the next steps needed to restart growth. The COVID-19 pandemic made the quick adoption of telehealth a necessity. Acceptance by providers, payers and patients of varying demographics makes it a vital...
Hot Topics in Healthcare Engagement: Most-Read Blog Posts of 2021
It’s fairly safe to say that we all thought 2021 would look a little differently than it did. The COVID-19 pandemic continued to challenge the healthcare industry. The pandemic also continued to be a catalyst for change and innovation, including when and where care...
Rebuilding the Healthcare Consumer Experience With a Focus on Trust, Satisfaction
The COVID-19 pandemic has shifted consumer expectations and behavior in just about every facet of life—from ordering groceries to conducting business meetings to scheduling appointments. Changes in the healthcare consumer experience are especially striking: More than...
HEDIS Engagement: Root Causes of Appointment Refusals and How to Change a No to a Yes
Carenet Health HEDIS® engagement teams have been helping health plans and providers connect with patients about closing their gaps in care for more than 15 years. We’re written best-practice guides about the topic, and covered the “how” and “why” of HEDIS (and CMS...