Exploring the Value of One-on-One Consumer Engagement in Addressing Healthcare’s Top Concerns
Download our new white paper today to examine how specific healthcare engagement strategies can directly impact three industry priorities—and five urgent challenges. Improving costs, revenue and the consumer experience are three priorities that remain on...
What’s on the Horizon for Telehealth? Growth, Change and a Hard Look at Efficiency
In our recent Healthcare Consumer Engagement Forecast, we predicted that telehealth is absolutely here to stay, but considerable transitions lie ahead in terms of growth, infrastructure and scope. Out of pandemic necessity, the adoption of all types of telehealth has...
Our 10 Most-Read Healthcare Engagement Posts of 2020
This year has been a rough road for far too many Americans and far too many in healthcare. The COVID-19 pandemic demanded a lot from all of us. Providers, payers, their partners and healthcare consumers … everyone was forced to pivot in unforeseen ways, including how...
These Ideas for Improving Stars Member Experience Scores May Not Be on Your Radar Yet … But They Should Be
Smart Medicare Advantage (MA) plans are laser-focused on their CMS Stars patient experience scores for 2021. That emphasis is the result of the increasing weight (4x) placed on measures C21 through C32 (five Part D measures are also affected), among other factors....
Advocacy Partner Comparison Guide: What to Ask Before Choosing a Vendor
Our latest guide (and worksheet) can help health plans like yours prepare to outsource member advocacy services. Download it below. Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are gaining...
2021 Healthcare Consumer Engagement Forecast
What does 2021 hold for healthcare consumer engagement? Download our annual Healthcare Consumer Engagement Forecast to see our list of eight key predictions. The year 2020 will be remembered as a race to adapt. The COVID-19 pandemic demanded that the healthcare...
Stories: Healthcare Engagement Plays Key Role in Helping Organizations Calm Fears and Deliver Care During COVID-19 Pandemic
During the COVID-19 pandemic, a top priority for individuals was finding trusted partners and sources of information who could help them understand what their next steps should be and how to protect their own health, as well as that of their loved ones. But as the...