7 Strategies to Help Health Plans Deliver Great Member Service—Even When Staffing Can’t Match Demand
You may have seen the signs at restaurants and retail stores lately, asking for patience when it comes to service levels. But health plans can’t simply hang a sign on a door and hope for the best. Members can’t (and shouldn’t) put medical needs on hold, and they’re...
Carenet Health Offers Guides for Health Plan Member Outreach, Telehealth RFPs
Health plans, health systems and other healthcare organizations often use Requests for Proposals (RFPs) as a process to find right-fit and right-cost vendors for their outreach initiatives, telehealth solutions and other engagement-related needs. (Think Stars and...
Even in a Digital World, Human-to-Human Phone Engagement Remains Critical in Healthcare
The health plan member experience is high stakes in healthcare right now—whether it’s heightened Medicare Advantage Star rating measures, ACA marketplace competition or the need to keep employers and their employees satisfied. That’s why smart payers are taking time...
Top Reads So Far This Year in Healthcare Engagement
Miss any of these popular posts? Here’s a quick look at the top 10 reads on the Carenet Health blog during the first half of the year. Healthcare Appointment Scheduling: What to Look for When You Outsource Outsourcing HEDIS-related (and other) appointment scheduling...
Gap-Closing Strategies for Medicare Plans: Today’s Tips from the Field
What can prompt and motivate hesitant Medicare plan members to seek out and show up for their preventive and chronic care appointments? That’s the riddle everyone in the industry continues to try to solve, for the good of patients, HEDIS and Stars quality...
Future-Proofing Health Plans: Will Legacy Workforce Strategies Survive?
Organizational resilience is a hot topic in health plan C-suites and boardrooms right now. A growing concern in those conversations is workforce strategies—a root factor of resilience. After all, the global workforce is undergoing significant change. It’s a trend that...
Nurse Triage Partnership Helps Scripps Health Deliver Best-in-Class Patient Experience
Learn how one of the nation’s top health systems was able to meet a diverse population’s need for around-the-clock care and information. As a $3.1 billion integrated health system, Scripps Health is regularly recognized as one of the top 15 health systems in the...