Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?
Part 1: Accreditations and Certifications If you’re looking to improve the patient/member service experience at your health plan or health system, an improved centralized support center is a foundational starting point. But as the industry deals with labor challenges,...
Carenet Health Launches CX Analytics Capability to Help Payers and Providers Optimize the Healthcare Service Journey
SAN ANTONIO, TEXAS, March 8, 2022 — Carenet Health has announced the launch of the industry’s first healthcare-dedicated Service Journey CX Analytics Group. The group is made up of a team with 100+ years of combined experience that has generated more than 250...
These Ideas for Improving Stars Member Experience Scores May Not Be on Your Radar Yet … But They Should Be
Smart Medicare Advantage (MA) plans are laser-focused on their CMS Stars patient experience scores. Typically, improving those experience scores comes down to at least these elements: Retaining your Medicare Advantage members and preventing member disenrollment...
How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges
Download our healthcare consumer engagement strategies white paper by completing the form below. There’s no shortage of challenges facing healthcare today. Fortunately, strategic healthcare consumer engagement can play a role in addressing many of them,...
Hot Topics in Healthcare Engagement: Most-Read Blog Posts of 2021
It’s fairly safe to say that we all thought 2021 would look a little differently than it did. The COVID-19 pandemic continued to challenge the healthcare industry. The pandemic also continued to be a catalyst for change and innovation, including when and where care...
Rebuilding the Healthcare Consumer Experience With a Focus on Trust, Satisfaction
The COVID-19 pandemic has shifted consumer expectations and behavior in just about every facet of life—from ordering groceries to conducting business meetings to scheduling appointments. Changes in the healthcare consumer experience are especially striking: More than...
HEDIS Engagement: Root Causes of Appointment Refusals and How to Change a No to a Yes
Carenet Health HEDIS® engagement teams have been helping health plans and providers connect with patients about closing their gaps in care for more than 15 years. We’re written best-practice guides about the topic, and covered the “how” and “why” of HEDIS (and CMS...