Advocacy and Navigation, Blog Posts, Case Studies, Health plans, New
Health plans know that member experience is even more important in times of intense market competition. But how can an organization that’s already doing a good job with member services measurably improve these interactions—and increase customer loyalty when it’s...
Advocacy and Navigation, Blog Posts, From the CEO
Insights from John Erwin, CEO Carenet Health In a recent journal article from Oliver Wyman Health, the authors state that healthcare payers and providers today don’t have to be Amazon. They just have to get people to like them. It’s a nice sentiment and one...
Blog Posts, Healthcare Engagement
The continued transition to value-based care has given the healthcare industry (and the experts at Carenet Healthcare Services) ample opportunities to focus on optimizing consumer and patient engagement strategies. From innovations in telehealth to advice on closing...
Blog Posts, Ebooks, Healthcare Engagement
Think next year will bringmore of the same forhealthcare engagement?Think again. Consumer engagement is changing, and it’s important for the healthcare industry to reflect on the changes we’re experiencing and discuss those we see on the horizon. At Carenet...
Advocacy and Navigation, Ebooks, Employers, featured
Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and policymakers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs,...
