Trend Brief: A Shifting Focus for Behavioral Health Crisis Support
Download our trend brief today to learn why health plans are responding to the nation’s behavioral health crisis with a new focus on crisis support. More than 25% of U.S. adults experience some type of behavioral or mental health disorder in a given year—and that...
Reduce ER Costs by Encouraging Nurse Advice Line Utilization
A tried-and-true service offered by most health plans, a nurse advice line is an important way to help members gain convenient, evidence-based information and support when they have questions about symptoms or care. But when you’re focused on budgets and bottom lines,...
mPulse Mobile and Carenet Health Establish Strategic Partnership to Strengthen Healthcare Consumer Engagement
SAN ANTONIO, Texas, August 13, 2019 – Carenet Health, a leading provider of healthcare engagement and telehealth solutions, and California-based mPulse Mobile, the leader in Conversational AI solutions for healthcare, are partnering to improve the effectiveness of...
Beyond a Healthcare Call Center: A Look at Modern Clinical and Engagement Support
Payers, providers and other healthcare partners are all focused on finding better ways to engage with patients to enhance quality of care, improve outcomes and lower overall costs. But doing so in the current healthcare ecosystem means quickly adapting a new way of...
The Benefits of a High-Performing Nurse Advice Line
Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
Innovative Approach to Patient Experience Delivers 5:1 ROI
As fee-for-service payment models continue to transition to value-based ones and consumers demand more exceptional experiences from their providers, innovative patient engagement models will become even more critical. In our latest case study, we examine what...
Two Things Medicare Advantage Plans Can Do Right Now to Tackle Social Determinants of Health
When we think of healthcare consumer engagement today, especially for Medicare populations, we typically think of ways to help close critical care gaps—reaching out with reminders, scheduling appointments, helping select providers and more. These are essential...