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Regional Lab Goes National With Volume Growth, Process Efficiencies and 66:1 ROI

Regional Lab Goes National With Volume Growth, Process Efficiencies and 66:1 ROI

Ancillary Services Support, Blog Posts, Case Studies

Return-on-investment (ROI) success stories are commonplace these days for good reason: They prove strategies work, and that’s particularly important in healthcare right now. But ROI stories of 66:1? Uncommon. That’s why we love this story of remarkable achievement by...
Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?

Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?

Blog Posts

Part 1: Accreditations and Certifications If you’re looking to improve the patient/member service experience at your health plan or health system, an improved centralized support center is a foundational starting point. But as the industry deals with labor challenges,...
Carenet Health Nurse Triage Guidelines Now Include Evidence-Based Telehealth Hand-Off Recommendations

Carenet Health Nurse Triage Guidelines Now Include Evidence-Based Telehealth Hand-Off Recommendations

Blog Posts

Carenet Health Nurse Triage and Advice Line solutions leverage the best-in-class Schmitt-Thompson® Clinical Content to guide the care recommendations of our registered nurses (RNs). The world’s leading healthcare organizations rely on Schmitt-Thompson Clinical Content...
How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges

How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges

Blog Posts, Trending Resource Center, White Papers

Download our healthcare consumer engagement strategies white paper by completing the form below.   There’s no shortage of challenges facing healthcare today. Fortunately, strategic healthcare consumer engagement can play a role in addressing many of them,...
Utilization Has Dipped … so What’s Next for Telehealth Optimization?

Utilization Has Dipped … so What’s Next for Telehealth Optimization?

Blog Posts

There’s no question telehealth is now mainstream. It’s convenient, safe and supports healthcare cost-savings. It also provides an opportunity for the industry to expand access to care and provide a better healthcare consumer experience. But what’s next? Consumer...
How to Address the Deferred Care Crisis? In-Home Care, for Starters.

How to Address the Deferred Care Crisis? In-Home Care, for Starters.

Ancillary Services Support, Blog Posts, Trending Resource Center

When it comes to the ripple effects of deferred care, all signs point to an unsettling fact: The crisis doesn’t appear to be subsiding any time soon. The good news is that the mainstays of the COVID-19 pandemic—staying home, working from home—have also led to an...
Carenet Health’s 2022 Healthcare Consumer Engagement Forecast, Free to Download

Carenet Health’s 2022 Healthcare Consumer Engagement Forecast, Free to Download

Blog Posts, COVID-19, Trend Briefs

Download the 2022 Healthcare Consumer Engagement Forecast to see our seven predictions and learn what your organization can do to prepare. The Healthcare Consumer Engagement Forecast is published annually by Carenet Health and is based on interviews with many of the...
HEDIS Engagement: Root Causes of Appointment Refusals  and How to Change a No to a Yes

HEDIS Engagement: Root Causes of Appointment Refusals and How to Change a No to a Yes

Blog Posts, CMS Stars

Carenet Health HEDIS® engagement teams have been helping health plans and providers connect with patients about closing their gaps in care for more than 15 years. We’re written best-practice guides about the topic, and covered the “how” and “why” of HEDIS (and CMS...
Revisiting the Role of Nurses in Telehealth: Three Ways They Can Make an Immediate Impact

Revisiting the Role of Nurses in Telehealth: Three Ways They Can Make an Immediate Impact

Blog Posts

Telehealth—and telehealth nurses—aren’t new. Nurses have been guiding and caring for patients via nurse advice lines and nurse-provided phone triage for years. But as telehealth utilization in all its current forms has grown exponentially (and now stabilized), it’s...
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