The 4 “E’s” Health Plans Need to Know to Improve Medication Adherence
When your plan members stop taking their medications as directed, it can have a domino effect. Disease treatment may be halted, complications may arise and a person may end up in the emergency department or needing to be admitted to the hospital. In addition to the...
11 Bold Predictions for Healthcare Engagement—and Trends That Could Change Everything
Each year, our clients and partners ask us what we think the next year will hold for healthcare consumer engagement. Will telehealth (and telehealth solution providers) finally deliver on the promise? How will digital health and artificial intelligence affect member...
Telehealth Services as a Patient Engagement Solution
In our digital world, information about any subject is just a few clicks or swipes away. It’s tempting for people to turn to “Dr. Google” to search for advice on health-related topics, especially when symptoms first appear or getting to a primary care physician for...
Closing the Care Gap With Engagement and HEDIS Best Practices
Quality measures and scores from the Healthcare Effectiveness Data and Information Set, or HEDIS, are driving the need for not only a comprehensive roadmap that will close gaps in care, but also for a fine-tuned engagement methodology to help health plans and...
How Are Healthcare Call Centers Different Than Traditional, Any-Industry Call Centers?
Customer service can make or break a business—and healthcare businesses are no different. From commercial health plans to nonprofit health systems to wellness programs, patients and members expect and deserve on-demand engagement. They want an experience similar to...
Trend Brief: A Shifting Focus for Behavioral Health Crisis Support
Download our trend brief today to learn why health plans are responding to the nation’s behavioral health crisis with a new focus on crisis support. More than 25% of U.S. adults experience some type of behavioral or mental health disorder in a given year—and that...
Reduce ER Costs by Encouraging Nurse Advice Line Utilization
A tried-and-true service offered by most health plans, a nurse advice line is an important way to help members gain convenient, evidence-based information and support when they have questions about symptoms or care. But when you’re focused on budgets and bottom lines,...