Revisiting the Role of Nurses in Telehealth: Three Ways They Can Make an Immediate Impact
Telehealth—and telehealth nurses—aren’t new. Nurses have been guiding and caring for patients via nurse advice lines and nurse-provided phone triage for years. But as telehealth utilization in all its current forms has grown exponentially (and now stabilized), it’s...
Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue
This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
To Meet New Consumer Expectations, Rethink Your Approach to Patient Access and Service Navigation
Patients are ultimately consumers of health-related information and care. And in today’s world of growing expectations, they want easier and quicker access to that care and information—on their terms. That means they want a resolution of their questions or needs the...
Support for Your HEDIS and Star Ratings Improvement Efforts
How can Carenet Health solutions help your plan improve NCQA HEDIS and CMS Stars measures? Start with this list, mapped to specific measures. From onboarding to annual well visits to medication adherence and much more, Carenet can help you implement targeted...
Nurse Triage Services Request for Proposal: 15 Questions to Ask Vendors
If you’re crafting an RFP for nurse triage services, leverage our guide to help you refine your goals and needs—and ensure you include the most important questions for vendor comparison and decision-making. Working with a virtual nurse triage services partner...
Eight Ways to Optimize Patient Engagement to Address Social Determinants of Health
Pinpointing and addressing social determinants of health (SDOH) is a growing concern for both payers and providers—identifying those factors can help optimize the health of the member/patient base and ultimately change lives. Awareness of and outreach for social...
Data Shows Value of Telehealth Nurse Triage and Impact of Pandemic on Consumer Behavior
One of Carenet Health’s largest telehealth clients is a commercial health plan* with members of all ages, located across the nation. Because of the volume of data generated and the demographic and geographic range of its members, we consider analysis of this plan’s...