Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
The U.S. healthcare industry is already experiencing virtual care’s initial promise for improving access to care and creating an on-demand healthcare experience. But we’ve only seen the tip of the iceberg when it comes to deepening the telehealth consumer experience...
Offering on-demand telehealth to health plan members is a necessity in today’s marketplace. After all, it helps plans provide consumer-centric convenience and appropriate levels of non-urgent care, curb costs, decrease unnecessary ER and urgent care visits, boost...
When we think of healthcare consumer engagement today, especially for Medicare populations, we typically think of ways to help close critical care gaps—reaching out with reminders, scheduling appointments, helping select providers and more. These are essential...
A comprehensive, results-driven nurse advice line (also called nurse triage service or nurse advice hotline) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice service as a box you...
Healthcare consumerism is not on the way. It’s already here. Today’s healthcare consumers are beginning to exert their power by expecting convenient, high-quality and personalized care experiences delivered on their terms. After all, that’s what they get in...
Telehealth, or virtual care, holds the promise of being a powerful tool for improving on-demand care access, healthcare consumer satisfaction and clinical outcomes—all while reducing costs. And as consumerism in healthcare and cost pressures continue to grow,...
Think about it: Nearly anyone with a smartphone (that’s 80 percent of Americans) can now access around-the-clock, on-demand, non-urgent virtual care. So why isn’t telehealth living up to its promise of ER and urgent care diversion, substantial cost-savings and better...
You already know the scenario: Healthcare costs continue to rise, consumer expectations continue to escalate and the physician shortage continues to grow. Meanwhile almost 75 percent of all doctor, urgent care and ER visits are either unnecessary or can be...
