HEDIS Engagement: Root Causes of Appointment Refusals and How to Change a No to a Yes
Carenet Health HEDIS engagement teams have been helping health plans and providers connect with patients about closing their gaps in care for more than 15 years. We’re written best-practice guides about the topic, and covered the “how” and “why” of HEDIS (and CMS...
Carenet Health Offers Guides for Health Plan Member Outreach, Telehealth RFPs
Health plans, health systems and other healthcare organizations often use Requests for Proposals (RFPs) as a process to find right-fit and right-cost vendors for their outreach initiatives, telehealth solutions and other engagement-related needs. (Think Stars and...
Revisiting the Role of Nurses in Telehealth: Three Ways They Can Make an Immediate Impact
Telehealth—and telehealth nurses—aren’t new. Nurses have been guiding and caring for patients via nurse advice lines and nurse-provided phone triage for years. But as telehealth utilization in all its current forms has grown exponentially (and now stabilized), it’s...
Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue
This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
Achieving Healthcare Engagement Success with Specialty Populations
Serving distinct populations demands a distinct approach that addresses cultural values and differences. For insights and inspiration, flip through our new collection of engagement success stories. This quick-read Carenet Health compilation highlights key factors to...
Top Reads So Far This Year in Healthcare Engagement
Miss any of these popular posts? Here’s a quick look at the top 10 reads on the Carenet Health blog during the first half of the year. Healthcare Appointment Scheduling: What to Look for When You Outsource Outsourcing HEDIS-related (and other) appointment scheduling...
Nurse Triage Partnership Helps Scripps Health Deliver Best-in-Class Patient Experience
Learn how one of the nation’s top health systems was able to meet a diverse population’s need for around-the-clock care and information. As a $3.1 billion integrated health system, Scripps Health is regularly recognized as one of the top 15 health systems in the...