The Digital Health Issue No One Is Talking About
Consumers’ digital transformation has accelerated rapidly in the past several years. The average share of digital customer interactions has almost tripled, from just 20% to almost 60%. Whether ordering groceries online, using Zoom to connect with coworkers or paying...
Close Gaps in Care: Health Plan HEDIS Best Practices Guide
In one of our most popular ebooks—freshly updated!—we provide 11 essential best practices, ideas for inspiration and several additional key insights to help your health plan take member HEDIS® engagement to the next level. Member outcomes and quality measures,...
Regional Lab Goes National With Volume Growth, Process Efficiencies and 66:1 ROI
Return-on-investment (ROI) success stories are commonplace these days for good reason: They prove strategies work, and that’s particularly important in healthcare right now. But ROI stories of 66:1? Uncommon. That’s why we love this story of remarkable achievement by...
Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?
Part 1: Accreditations and Certifications If you’re looking to improve the patient/member service experience at your health plan or health system, an improved centralized support center is a foundational starting point. But as the industry deals with labor challenges,...
Carenet Health Nurse Triage Guidelines Now Include Evidence-Based Telehealth Hand-Off Recommendations
Carenet Health Nurse Triage and Advice Line solutions leverage the best-in-class Schmitt-Thompson® Clinical Content to guide the care recommendations of our registered nurses (RNs). The world’s leading healthcare organizations rely on Schmitt-Thompson Clinical Content...
Delivering an Outstanding Healthcare Experience and Solving Top Industry Challenges Start With Integrated Engagement Strategy
Consumers are beginning to expect better healthcare experiences. And we know that delivering those experiences can support improved outcomes, increased revenue and lowered costs. But the fact is, you can’t achieve those goals without successful consumer engagement. We...
How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges
Download our healthcare consumer engagement strategies white paper by completing the form below. There’s no shortage of challenges facing healthcare today. Fortunately, strategic healthcare consumer engagement can play a role in addressing many of them,...