Download our case study to discover how one health plan transformed its workforce model to cost-effectively deliver member support during a period of intense growth. A Fortune 500 health plan was focused on creating exceptional consumer experiences. But customer...
Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
Miss any of these popular posts? Here’s a quick look at the top 10 reads on the Carenet Health blog during the first half of the year. Healthcare Appointment Scheduling: What to Look for When You Outsource Outsourcing HEDIS-related (and other) appointment scheduling...
What can prompt and motivate hesitant Medicare plan members to seek out and show up for their preventive and chronic care appointments? That’s the riddle everyone in the industry continues to try to solve, for the good of patients, HEDIS and Stars quality...
Organizational resilience is a hot topic in health plan C-suites and boardrooms right now. A growing concern in those conversations is workforce strategies—a root factor of resilience. After all, the global workforce is undergoing significant change. It’s a trend that...
Learn how one of the nation’s top health systems was able to meet a diverse population’s need for around-the-clock care and information. As a $3.1 billion integrated health system, Scripps Health is regularly recognized as one of the top 15 health systems in the...
In today’s marketplace that is intently focused on member satisfaction, health plans—particularly Medicare Advantage plans concerned about Star ratings—may want to ask themselves: “Am I really building trust with my member engagement strategies? Or am I just pushing...
Download our brief to get the latest and greatest insights on how to close gaps in care for the Medicare population. In New + Tried and True: Five Ways to Close More Gaps in Care, we’ve rounded up the best new ideas for helping Medicare plan members take action on...
Patients are ultimately consumers of health-related information and care. And in today’s world of growing expectations, they want easier and quicker access to that care and information—on their terms. That means they want a resolution of their questions or needs the...
