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Thought leadership, case studies and more.
Payers, providers and other healthcare partners are all focused on finding better ways to engage with patients to enhance quality of care, improve outcomes and lower overall costs. But doing so in the current healthcare ecosystem means quickly adapting a new way of...read more
Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...read more
Healthcare consumerism may feel like a current buzzword, but healthcare has been chasing the idea of value-based, consumer-centric care for more than 10 years. It was 2008 when the Centers for Medicare & Medicaid Services (CMS) started to emphasize a focus on...read more
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