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Interactive Case Study: Improving Satisfaction With Member Experience Measurement
One of Carenet Health’s health plan clients was experiencing a period of organizational change and increased competition. Leadership knew it was critical to maintain excellent member satisfaction during this time. The good news is they had a plan, which began by...
Telehealth Will Soon Be as Ordinary as Online Banking
Although mainstream use of telehealth has been slower to develop than the industry predicted, it’s gaining traction. Soon, it’s not a stretch to say telehealth services for non-urgent care will be as normal to the modern healthcare consumer’s life as online banking....
Five Questions: Assess Your Readiness to Embrace Healthcare Engagement Innovation
New ideas in healthcare consumer engagement can offer health plans and health systems exciting ways to improve quality of care, increase member and patient satisfaction, and help control costs. From closing HEDIS gaps in care and gathering health risk assessment (HRA)...
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