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The term "healthcare concierge services" can be confusing in today’s healthcare landscape and often means different things to different people. One definition of the term is a fee-based model of care where patients purchase a la carte services directly from...
A tried-and-true service offered by most health plans, a nurse advice line is an important way to help members gain convenient, evidence-based information and support when they have questions about symptoms or care. But when you’re focused on budgets and bottom lines,...
Medicare Advantage (MA) health plans and stand-alone Part D plans (PDPs) are increasingly focused on the Centers for Medicare & Medicaid Services (CMS) Stars system. Plan leaders want that 5-Star status and the per member per month bonus revenue and other benefits...
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