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A Turning Point in the Complex Intersection of Consumer Needs, Changing Care Access and Advocacy

A Turning Point in the Complex Intersection of Consumer Needs, Changing Care Access and Advocacy

Advocacy and Navigation, Blog, Blog Posts, Health plans, Trend Briefs, Trending Resource Center

Download our trend brief today to explore the connection between consumerism, telehealth and the quick-rising need for health advocacy in the age of COVID-19.   Healthcare organizations—especially health plans—were already feeling pressure to improve customer...
Healthcare Engagement Lab Created for Client’s Rapid Optimization Needs

Healthcare Engagement Lab Created for Client’s Rapid Optimization Needs

Blog, Blog Posts, Case Studies, Health plans

Successful healthcare engagement can be a moving target. That’s why rapid testing and optimization of channels, messaging and other factors is so important. But having the infrastructure and resources to perform that kind of continuous, short-term outreach work in a...
Best Practices for Effective 5-Star Medicare Advantage Member Engagement

Best Practices for Effective 5-Star Medicare Advantage Member Engagement

Blog Posts, Health plans

Medicare Advantage (MA) health plans and stand-alone Part D plans (PDPs) are increasingly focused on the Centers for Medicare & Medicaid Services (CMS) Stars system. Plan leaders want that 5-Star status and the per member per month bonus revenue and other benefits...
Close Gaps in Care: Health Plan HEDIS Best Practices Guide

Close Gaps in Care: Health Plan HEDIS Best Practices Guide

Ebooks, Health plans

The continued shift toward a value-based healthcare system has placed an ever-increasing emphasis on improving quality measures, closing gaps in care (e.g., annual wellness exams, preventive health screenings), and more effectively supporting chronic condition...

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advocacy and navigation behavioral health call center care management clinical support concierge service COVID-19 Employers ER diversion gaps in care Healthcare Consumerism healthcare engagement health coaching health plans health risk assessments HEDIS improvement Intelligent Engagement Medicaid Medicare Medicare Advantage medication adherence member experience member onboarding member satisfaction new member welcome programs nurse advice line patient engagement pharmacy cost-savings physician selection post-discharge follow-up program enrollment providers readmissions reduction remote patient monitoring Social determinants of health Star ratings improvement Technology telehealth virtual care Virtual Clinic Year in Review