How to Turn Members Into Raving Fans

How to Turn Members Into Raving Fans

The more you pay for something, the more you expect from it. This is certainly the case in healthcare as consumers shoulder a larger share of their healthcare costs. With more of their own money on the line—and greater decision-making power and higher service...
ER Avoidance Program Saves $706K

ER Avoidance Program Saves $706K

A consumer-directed approach to modern healthcare Read our member engagement case study to learn how an ER avoidance (ER diversion) outreach program reduced unwarranted utilization and saved $706,000. A large commercial health plan expanded its partnership with...