Today’s consumers want healthcare organizations to provide the same anywhere, anytime interactive experiences they’ve become accustomed to in other areas of their lives. That means care delivered in a convenient location (which may be the grocery store down the street...
As the focus on health plan member experience intensifies, so does the understanding that the whole of member experience is made up of both inbound and outbound engagement touchpoints spread across different departments and teams in a plan’s organization. Beyond...
Health plans need to lower ER costs, no matter what type of populations they serve—from Medicaid and Medicare to private, commercial plan members. Non-urgent ER visits cost the U.S. $4.4 billion annually, and ER costs, according to a new CDC report, have doubled in...
As fee-for-service payment models continue to transition to value-based ones and consumers demand more exceptional experiences from their providers, innovative patient engagement models will become even more critical. In our latest case study, we examine what...
A comprehensive, results-driven nurse advice line (also called nurse triage service or nurse advice hotline) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice service as a box you...
Managing the volume of health risk assessment (HRA) outreach necessary to understand member populations is increasingly challenging. As others rely on technology solutions alone, we sat down with Carenet Health’s Chief Client Officer Vikie Spulak to get her take...
At Carenet Health, we know the power of outstanding member engagement is critical to closing gaps in care, improving member satisfaction and outcomes, guiding them to the right care setting, boosting the bottom line and more. That’s why we’re developed a...
If you’re conducting a mid-year review to see if your plan performance is on track to meet strategic goals by the end of year, it’s important not to lose sight of member satisfaction in the sea of other data you’re analyzing. Fuel for your health plan’s...
The second half of the year is in full swing now, and you’re likely (and smartly) conducting a Q3 business review to see where you stand with your yearly goals. If you have outstanding gaps in care, and most plans do at this point, or your outcomes metrics aren’t...
