This is the first in a three-part healthcare concierge services series regarding why offering healthcare consumers and patients high-touch advocacy and navigation support is critical for staying competitive. The rising cost of healthcare is an ongoing burden for...
Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and policymakers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs,...
At Carenet Health, we’re inspired by groundbreaking companies like Uber that are driving exponential performance gains in their categories. By deconstructing Uber’s innovative approach, we can see how the company’s customer-centric business model can apply...
The more you pay for something, the more you expect from it. This is certainly the case in healthcare as consumers shoulder a larger share of their healthcare costs. With more of their own money on the line—and greater decision-making power and higher service...
Many people start the new year resolving to eat better, exercise regularly or get more sleep—all with the intention of improving or maintaining their health. What’s often missing from their resolutions list are critical preventive care measures like cholesterol, blood...
As consumers shoulder a larger share of their healthcare costs, they’re expecting more from their health plan. The payers that succeed at keeping their members happy will be greatly rewarded. In fact, satisfied members are five times more likely than unhappy ones to...
In a world where consumers can get just about anything on-demand—from dinner parties and dry cleaning to drivers and dog walkers—why would they expect anything less from their doctors? Naturally, today’s digitally enabled, always-on consumers are looking to their...
