Healthcare consumerism is not on the way. It’s already here. Today’s healthcare consumers are beginning to exert their power by expecting convenient, high-quality and personalized care experiences delivered on their terms. After all, that’s what they get in...
Think about it: Nearly anyone with a smartphone (that’s 80 percent of Americans) can now access around-the-clock, on-demand, non-urgent virtual care. So why isn’t telehealth living up to its promise of ER and urgent care diversion, substantial cost-savings and better...
You already know the scenario: Healthcare costs continue to rise, consumer expectations continue to escalate and the physician shortage continues to grow. Meanwhile almost 75 percent of all doctor, urgent care and ER visits are either unnecessary or can be...
Insights from John Erwin, CEO Carenet Health In a recent journal article from Oliver Wyman Health, the authors state that healthcare payers and providers today don’t have to be Amazon. They just have to get people to like them. It’s a nice sentiment and one...
The continued transition to value-based care has given the healthcare industry (and the experts at Carenet Healthcare Services) ample opportunities to focus on optimizing consumer and patient engagement strategies. From innovations in telehealth to advice on closing...
If you’re conducting a mid-year review to see if your plan performance is on track to meet strategic goals by the end of year, it’s important not to lose sight of member satisfaction in the sea of other data you’re analyzing. Fuel for your health plan’s...
This is the third in a three-part series regarding why offering healthcare consumers high-touch advocacy and navigation support is critical for staying competitive. To start at the beginning, please click here. The sweeping shift toward consumer-driven, value-oriented...
Donna noticed an odd lump on her neck while applying sunscreen. Concerned, she immediately saw her doctor, who after examining her, ordered blood tests and an ultrasound. The first thing Donna did when she got home was log on to her health plan’s website to determine...
This is the second in a three-part series regarding why offering healthcare consumers high-touch advocacy and navigation support is critical for staying competitive. To read the first installment, click here. Despite the fact that providing first-rate customer service...
