10 Ways to Make Telehealth More Consumer-Centric
The U.S. healthcare industry is already experiencing virtual care’s initial promise for improving access to care and creating an on-demand healthcare experience. But we’ve only seen the tip of the iceberg when it comes to deepening the telehealth consumer experience...
Innovative Approach to Patient Experience Delivers Path to 5:1 ROI
Learn how a new telehealth-based patient support model delivered on member experience—and paved the way for growth and cost-savings. A Medicare Advantage plan’s affiliated clinics were operating with a level of variability that was inefficient and affecting the future...
A Realistic Look at the Rise of Healthcare Consumerism
Healthcare consumerism is not on the way. It’s already here. Today’s healthcare consumers are beginning to exert their power by expecting convenient, high-quality and personalized care experiences delivered on their terms. After all, that’s what they get in...
No Copay and Streamlined Processes Deliver Telehealth Turning Point
Think about it: Nearly anyone with a smartphone (that’s 80 percent of Americans) can now access around-the-clock, on-demand, non-urgent virtual care. So why isn’t telehealth living up to its promise of ER and urgent care diversion, substantial cost-savings and better...
It’s Time to Rethink the How Behind the What in Telehealth
You already know the scenario: Healthcare costs continue to rise, consumer expectations continue to escalate and the physician shortage continues to grow. Meanwhile almost 75 percent of all doctor, urgent care and ER visits are either unnecessary or can be...
Payers and Providers Must Mimic Amazon with Rising Healthcare Consumerism
Insights from John Erwin, CEO Carenet Health In a recent journal article from Oliver Wyman Health, the authors state that healthcare payers and providers today don’t have to be Amazon. They just have to get people to like them. It’s a nice sentiment and one...
Our Top Healthcare Consumer Engagement Content in 2018
The continued transition to value-based care has given the healthcare industry (and the experts at Carenet Healthcare Services) ample opportunities to focus on optimizing consumer and patient engagement strategies. From innovations in telehealth to advice on closing...