Mandatory CMS Star Ratings Are Coming to Exchange Plans
The Centers for Medicare & Medicaid Services (CMS) recently announced it will require commercial health plans to display Star quality ratings on Exchange websites. This requirement will go into effect beginning with the 2020 enrollment period. To better understand...
Defining the Different Types of Healthcare Concierge Services
The term “healthcare concierge services” can be confusing in today’s healthcare landscape and often means different things to different people. One definition of the term is a fee-based model of care where patients purchase a la carte services directly...
Beyond a Healthcare Call Center: A Look at Modern Clinical and Engagement Support
Payers, providers and other healthcare partners are all focused on finding better ways to engage with patients to enhance quality of care, improve outcomes and lower overall costs. But doing so in the current healthcare ecosystem means quickly adapting a new way of...
The Benefits of a High-Performing Nurse Advice Line
Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
Healthcare Consumerism: How Healthcare Is Evolving to Meet Demands
Healthcare consumerism may feel like a current buzzword, but healthcare has been chasing the idea of value-based, consumer-centric care for more than 10 years. It was 2008 when the Centers for Medicare & Medicaid Services (CMS) started to emphasize a focus on...
Three Healthcare Engagement Elements Necessary for Modern Consumers
Today’s consumers want healthcare organizations to provide the same anywhere, anytime interactive experiences they’ve become accustomed to in other areas of their lives. That means care delivered in a convenient location (which may be the grocery store down the street...
10 Ways to Make Telehealth More Consumer-Centric
The U.S. healthcare industry is already experiencing virtual care’s initial promise for improving access to care and creating an on-demand healthcare experience. But we’ve only seen the tip of the iceberg when it comes to deepening the telehealth consumer experience...