Improving Member Engagement Starts With Your Welcome Strategy

Improving Member Engagement Starts With Your Welcome Strategy

If you’re looking for just one customer-centric action you can take right now to make a difference for your health plan next year, consider focusing on your January welcome strategy. Plan your welcome call to establish contact A successful year starts the year before....
Is Your Health Plan on Track to Meet Year-End Goals?

Is Your Health Plan on Track to Meet Year-End Goals?

Three Customer-Centric Steps to Help You Meet Your Goals—From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a business review to see where you stand with your year-end objectives, from HEDIS and...
Improving Member Engagement and HEDIS Scores

Improving Member Engagement and HEDIS Scores

Between wrapping up year-end work and preparing for the holidays, the fourth quarter is the busiest time of year for most people. Yet, health plans often wait until then to squeeze as many of their members as possible into provider offices to address HEDIS® measures...