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A Turning Point in the Complex Intersection of Consumer Needs, Changing Care Access and Advocacy

A Turning Point in the Complex Intersection of Consumer Needs, Changing Care Access and Advocacy

Advocacy and Navigation, Blog, Blog Posts, Health plans, Trend Briefs

Download our trend brief today to explore the connection between consumerism, telehealth and the quick-rising need for health advocacy in the age of COVID-19.   Healthcare organizations—especially health plans—were already feeling pressure to improve customer...
Telehealth: How to Get It Right for the Medicare Population

Telehealth: How to Get It Right for the Medicare Population

Blog, Blog Posts, Medicare

If there’s one population that could really reap the benefits of telehealth, it’s seniors. Not having to travel to a doctor’s office, avoiding unnecessary exposure to COVID-19 and other viruses, saving money with lower-cost virtual care, and being able to get 24/7/365...
9 Right-Now Actions Medicare Advantage Plans Can Take to Support Star Ratings

9 Right-Now Actions Medicare Advantage Plans Can Take to Support Star Ratings

Blog, Blog Posts, CMS Stars

Last week, Carenet Health hosted a Mapping the Stars 2020 Virtual Collaboration for a select group of Medicare Advantage health plan and Stars program leaders from around the nation. The interactive event featured a discussion led by Stars expert and consultant Rex...
What Types of Questions Can a Health Advocate  or Health Plan Concierge Answer?

What Types of Questions Can a Health Advocate or Health Plan Concierge Answer?

Blog Posts, Employers

If your health plan is considering adding a health advocate service (also called health advocacy, healthcare navigation or health plan concierge services) as a benefit for members, you may want to know the types of questions that can be answered by the typical...
Carenet Health and ProtoCall Services Establish Partnership to Meet Demand for Behavioral Health Crisis Support

Carenet Health and ProtoCall Services Establish Partnership to Meet Demand for Behavioral Health Crisis Support

Blog, Blog Posts, News Releases

SAN ANTONIO, Texas, July 15, 2020 – Carenet Health, one of the nation’s largest providers of 24/7 telehealth and healthcare engagement solutions, and Oregon-based ProtoCall Services, the leading contact center for specialty behavioral health services, have joined...
Telehealth Triage Nurses Offer Insights to Health Plans as States Reopen

Telehealth Triage Nurses Offer Insights to Health Plans as States Reopen

Blog, Blog Posts, COVID-19

Most states and cities are relaxing pandemic-related restrictions across the U.S., but COVID-19 is still widely circulating. In some areas, cases, hospitalizations and deaths are on the rise. On the telehealth consumer frontlines, Carenet Health nurse triage teams are...
Eight Ways Health Plans Can Transform Member Relationships in a COVID-19 World

Eight Ways Health Plans Can Transform Member Relationships in a COVID-19 World

Blog Posts, COVID-19, Ebooks, Healthcare Engagement, RFP Recommended

Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
Delivering a Personal and Meaningful Telehealth Experience Takes Skill—Guided by These 7 Steps

Delivering a Personal and Meaningful Telehealth Experience Takes Skill—Guided by These 7 Steps

Blog, Blog Posts, COVID-19

Nurse triage companies like Carenet Health offer symptom assessment and care information from registered nurses (RNs) for a wide range of callers with health concerns, from parents of distressed newborns to seniors who have questions about their medications. The best...
Carenet Client Success Team Adds Value from Shared Learnings

Carenet Client Success Team Adds Value from Shared Learnings

Blog Posts

When health plans, health systems and other healthcare organizations partner with Carenet Health for their consumer engagement needs, they can count on a Client Success Team that’s committed to best-in-class account management. Yet as Vikie Spulak, Carenet’s chief...
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