It’s Time to Rethink the How Behind the What in Telehealth
You already know the scenario: Healthcare costs continue to rise, consumer expectations continue to escalate and the physician shortage continues to grow. Meanwhile almost 75 percent of all doctor, urgent care and ER visits are either unnecessary or can be...
Payers and Providers Must Mimic Amazon with Rising Healthcare Consumerism
Insights from John Erwin, CEO Carenet Health In a recent journal article from Oliver Wyman Health, the authors state that healthcare payers and providers today don’t have to be Amazon. They just have to get people to like them. It’s a nice sentiment and one...
Our Top Healthcare Consumer Engagement Content in 2018
The continued transition to value-based care has given the healthcare industry (and the experts at Carenet Healthcare Services) ample opportunities to focus on optimizing consumer and patient engagement strategies. From innovations in telehealth to advice on closing...
Health Plan Third-Quarter Tip—Find Out How Happy Your Members Are Before It’s Too Late
If you’re conducting a mid-year review to see if your plan performance is on track to meet strategic goals by the end of year, it’s important not to lose sight of member satisfaction in the sea of other data you’re analyzing. Fuel for your health plan’s...
Staying Competitive: Answering the Call for Health Concierge Support
This is the third in a three-part series regarding why offering healthcare consumers high-touch advocacy and navigation support is critical for staying competitive. To start at the beginning, please click here. The sweeping shift toward consumer-driven, value-oriented...
Healthcare Concierge Services Can Improve Consumer Confidence
Donna noticed an odd lump on her neck while applying sunscreen. Concerned, she immediately saw her doctor, who after examining her, ordered blood tests and an ultrasound. The first thing Donna did when she got home was log on to her health plan’s website to determine...
Staying Competitive: Consumer Demand for Concierge Support
This is the second in a three-part series regarding why offering healthcare consumers high-touch advocacy and navigation support is critical for staying competitive. To read the first installment, click here. Despite the fact that providing first-rate customer service...