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What Types of Questions Can a Health Advocate  or Health Plan Concierge Answer?

What Types of Questions Can a Health Advocate or Health Plan Concierge Answer?

Blog Posts, Employers

If your health plan is considering adding a health advocate service (also called health advocacy, healthcare navigation or health plan concierge services) as a benefit for members, you may want to know the types of questions that can be answered by the typical...
Carenet Health and ProtoCall Services Establish Partnership to Meet Demand for Behavioral Health Crisis Support

Carenet Health and ProtoCall Services Establish Partnership to Meet Demand for Behavioral Health Crisis Support

Blog, Blog Posts, News Releases

SAN ANTONIO, Texas, July 15, 2020 – Carenet Health, one of the nation’s largest providers of 24/7 telehealth and healthcare engagement solutions, and Oregon-based ProtoCall Services, the leading contact center for specialty behavioral health services, have joined...
Telehealth Triage Nurses Offer Insights to Health Plans as States Reopen

Telehealth Triage Nurses Offer Insights to Health Plans as States Reopen

Blog, Blog Posts, COVID-19

Most states and cities are relaxing pandemic-related restrictions across the U.S., but COVID-19 is still widely circulating. In some areas, cases, hospitalizations and deaths are on the rise. On the telehealth consumer frontlines, Carenet Health nurse triage teams are...
Eight Ways Health Plans Can Transform Member Relationships in a COVID-19 World

Eight Ways Health Plans Can Transform Member Relationships in a COVID-19 World

Blog Posts, COVID-19, Ebooks, Healthcare Engagement

Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
Delivering a Personal and Meaningful Telehealth Experience Takes Skill—Guided by These 7 Steps

Delivering a Personal and Meaningful Telehealth Experience Takes Skill—Guided by These 7 Steps

Blog, Blog Posts, COVID-19

Nurse triage companies like Carenet Health offer symptom assessment and care information from registered nurses (RNs) for a wide range of callers with health concerns, from parents of distressed newborns to seniors who have questions about their medications. The best...
Carenet Client Success Team Adds Value from Shared Learnings

Carenet Client Success Team Adds Value from Shared Learnings

Blog Posts

When health plans, health systems and other healthcare organizations partner with Carenet Health for their consumer engagement needs, they can count on a Client Success Team that’s committed to best-in-class account management. Yet as Vikie Spulak, Carenet’s chief...
One-on-One Check-Ins Are Engagement Lifesavers for Seniors During the Pandemic

One-on-One Check-Ins Are Engagement Lifesavers for Seniors During the Pandemic

Blog, Blog Posts, Case Studies, COVID-19

While telehealth has been the star of remote care delivery during the pandemic, one-on-one personal healthcare engagement is playing an important role, as well. As COVID-19 cases began to rise and significantly impact the state of California, the governor issued...
Infographic: A Look at Innovation Through Optimization in Action

Infographic: A Look at Innovation Through Optimization in Action

Blog, Infographics

An evolving and sustainable healthcare system requires improved consumer engagement, and that means new ideas are paramount. But as healthcare organizations embrace innovation, they often overlook an area ripe for exploration—the process of optimization. By working...
Telehealth With Extra Heart: A Story From the COVID-19 Virtual Frontlines

Telehealth With Extra Heart: A Story From the COVID-19 Virtual Frontlines

Blog, Blog Posts, COVID-19

When you pick up a call as a telehealth nurse, you never know what the person on the other end might be facing. All you know for sure is that you want to help. Most times, you have all the knowledge and resources on hand and can provide a solution or suggest next...
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