Infographic: A Look at Innovation Through Optimization in Action
An evolving and sustainable healthcare system requires improved consumer engagement, and that means new ideas are paramount. But as healthcare organizations embrace innovation, they often overlook an area ripe for exploration—the process of optimization. By working...
Telehealth With Extra Heart: A Story From the COVID-19 Virtual Frontlines
When you pick up a call as a telehealth nurse, you never know what the person on the other end might be facing. All you know for sure is that you want to help. Most times, you have all the knowledge and resources on hand and can provide a solution or suggest next...
What Does Health Plan Member Advocacy Look Like in Action?
At Carenet Health, we offer advocacy, navigation and concierge services to health plans that want to help guide members through their plan engagement and overall healthcare experience. Health plans typically offer these services to members to help with care...
Young Adults Using Telehealth More; Older and Lower-Income Americans Slower to Adopt: COVID-19 Report
In our efforts to provide insights to the healthcare industry from our 70,000 daily consumer/patient interactions, Carenet Health has new data to share from the frontlines of telehealth during the COVID-19 pandemic. While virtual care usage is gaining unprecedented...
Telehealth RNs Reveal How Different Age Groups Are Responding to COVID-19
There is a lot of information—true and false—about the COVID-19 pandemic swirling around the internet. People want to know if their symptoms are related to the new novel coronavirus and what care they should seek if any. More and more, telehealth services are the most...
Carenet Health VP Provides Insights from the COVID-19 Telehealth Frontlines
The role of telehealth is in the spotlight right now, supporting patients through the COVID-19 pandemic. But how are patients and virtual care professionals like telehealth nurses handling the challenge? Kathy Lozano, VP of clinical operations at Carenet Health,...
What Telehealth Patients Want You to Know Right Now: A COVID-19 Report
The need for quality 24/7 telehealth services has exploded in the wake of the COVID-19 pandemic. Over a recent two-week period, Carenet Health has experienced another 200% increase in telehealth coronavirus-related triage cases. Other top telehealth providers for...