Most states and cities are relaxing pandemic-related restrictions across the U.S., but COVID-19 is still widely circulating. In some areas, cases, hospitalizations and deaths are on the rise. On the telehealth consumer frontlines, Carenet Health nurse triage teams are...
Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
Nurse triage companies like Carenet Health offer symptom assessment and care information from registered nurses (RNs) for a wide range of callers with health concerns, from parents of distressed newborns to seniors who have questions about their medications. The best...
When health plans, health systems and other healthcare organizations partner with Carenet Health for their consumer engagement needs, they can count on a Client Success Team that’s committed to best-in-class account management. Yet as Vikie Spulak, Carenet’s chief...
While telehealth has been the star of remote care delivery during the pandemic, one-on-one personal healthcare engagement is playing an important role, as well. As COVID-19 cases began to rise and significantly impact the state of California, the governor issued...
An evolving and sustainable healthcare system requires improved consumer engagement, and that means new ideas are paramount. But as healthcare organizations embrace innovation, they often overlook an area ripe for exploration—the process of optimization. By working...
When you pick up a call as a telehealth nurse, you never know what the person on the other end might be facing. All you know for sure is that you want to help. Most times, you have all the knowledge and resources on hand and can provide a solution or suggest next...
At Carenet Health, we offer advocacy, navigation and concierge services to health plans that want to help guide members through their plan engagement and overall healthcare experience. Health plans typically offer these services to members to help with care...
In our efforts to provide insights to the healthcare industry from our 70,000 daily consumer/patient interactions, Carenet Health has new data to share from the frontlines of telehealth during the COVID-19 pandemic. While virtual care usage is gaining unprecedented...
