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Video: What Carenet Health Nurses Have Learned From the COVID-19 Crisis
Times of crisis can tell us a lot about who we are and why we're here. In this touching video, several of our telehealth nurses share how the #COVID19 experience has changed them.
Telehealth Triage Nurses Offer Insights to Health Plans as States Reopen
Most states and cities are relaxing pandemic-related restrictions across the U.S., but COVID-19 is still widely circulating. In some areas, cases, hospitalizations and deaths are on the rise. On the telehealth consumer frontlines, Carenet Health nurse triage teams are...
Eight Ways Health Plans Can Transform Member Relationships in a COVID-19 World
Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
What’s trending
Infographic: A Look at Innovation Through Optimization in Action
A sustainable healthcare system requires improved consumer engagement, and new ideas are paramount. But as organizations embrace innovation, they often overlook an area ripe for exploration—the process of optimization.
Healthcare Engagement Lab Created for Client’s Rapid Optimization Needs
Successful healthcare engagement can be a moving target. That’s why rapid testing and optimization of channels, messaging and other factors is so important. But having the infrastructure and resources to perform that kind of continuous, short-term outreach work in a...
The Emerging Role of Health Plans in Behavioral Health Crisis Services
“It’s OK to not be OK.” That’s the message Olympic swimming champion Michael Phelps is on a mission to share while revealing his struggles with mental health issues. Other celebrities such as Prince Harry, singers Demi Lovato and Kendrick Lamar, and actress Emma Stone...
Optimized Member Engagement: One Health Plan’s Journey to Fewer Silos and Better Results
Download our case study to learn how one of the nation’s largest insurers increased engagement synchronicity and reduced inefficiencies. When a large and multi-faceted health insurer needed to move the needle on costs, satisfaction and outcomes, member outreach became...
Healthcare Consumer Engagement: Solving for Siloed Engagement Efforts
As the focus on health plan member experience intensifies, so does the understanding that the whole of member experience is made up of both inbound and outbound engagement touchpoints spread across different departments and teams in a plan’s organization. Beyond...
What’s Next for Telehealth? Market Forces and Steps to Sustain Growth
The COVID-19 pandemic vaulted telehealth into the healthcare mainstream. But now that telehealth is an integral part of the care landscape, the healthcare industry can’t risk apathy. Moving forward, payers, providers and their partners will still need to guide...
