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7 Strategies to Help Health Plans Deliver Great Member Service—Even When Staffing Can’t Match Demand
You may have seen the signs at restaurants and retail stores lately, asking for patience when it comes to service levels. But health plans can’t simply hang a sign on a door and hope for the best. Members can’t (and shouldn’t) put medical needs on hold, and they’re...
5 difference-makers when you hire a healthcare-exclusive BPO
From closing health equity gaps to optimizing CMS Star ratings and keeping pace with digital health technologies, healthcare organizations have plenty of big picture topics that need their attention and focus. Yet health plans and providers have to deliver...
The Connected Consumer Journey: Improving Member Experience by Orchestrating All Clinical and non-Clinical Touchpoints
The COVID-19 pandemic has accelerated consumerism in every area, and healthcare is no exception. Savvy health plan members have become more aware of their choices. Whether it’s a telehealth versus in-office visit, at-home lab work or making an appointment by text,...
What’s trending
How 1:1 Healthcare Consumer Engagement Can Quickly Impact Five Top Challenges
Download our healthcare consumer engagement strategies white paper by completing the form below. There’s no shortage of challenges facing healthcare today. Fortunately, strategic healthcare consumer engagement can play a role in addressing many of them,...
What’s on the Horizon for Telehealth? Four Trends to Watch
Download our brief to stay up to date on key telehealth trends—and the next steps needed to restart growth. The COVID-19 pandemic made the quick adoption of telehealth a necessity. Acceptance by providers, payers and patients of varying demographics makes it a vital...
How to Address the Deferred Care Crisis? In-Home Care, for Starters.
When it comes to the ripple effects of deferred care, all signs point to an unsettling fact: The crisis doesn’t appear to be subsiding any time soon. The good news is that the mainstays of the COVID-19 pandemic—staying home, working from home—have also led to an...
Defining Health Plan Member Engagement: What Does It Really Mean?
There's been a lot of buzz lately about the need to increase and improve health plan member engagement. But before you improve it, you need to define exactly what it is you’re working toward. So what does engagement truly mean? What does it look like in action? And...
Nurse Triage Services Request for Proposal: 15 Questions to Ask Vendors
If you’re crafting an RFP for nurse triage services, leverage our guide to help you refine your goals and needs—and ensure you include the most important questions for vendor comparison and decision-making. Working with a virtual nurse triage services partner...
Eight Ways to Optimize Patient Engagement to Address Social Determinants of Health
Pinpointing and addressing social determinants of health (SDOH) is a growing concern for both payers and providers—identifying those factors can help optimize the health of the member/patient base and ultimately change lives. Awareness of and outreach for social...
