Can’t Predict COVID-19 Needs? With Shared Engagement Resources, You Don’t Have To.
We’ve all heard the industry buzz around healthcare’s “new normal.” But in reality, a new normal doesn’t exist yet. The pandemic continues to be anything but predictable. Community, regional and statewide outbreaks are in the news. Forecasting models depend on human...
Interactive Case Study: Improving Satisfaction With Member Experience Measurement
One of Carenet Health’s health plan clients was experiencing a period of organizational change and increased competition. Leadership knew it was critical to maintain excellent member satisfaction during this time. The good news is they had a plan, which began by...
Defining the Different Types of Healthcare Concierge Services
The term “healthcare concierge services” can be confusing in today’s healthcare landscape and often means different things to different people. One definition of the term is a fee-based model of care where patients purchase a la carte services directly...
Healthcare Consumer Engagement Techniques Deliver Gain of $7.8 Million
One large wellness program provider, in partnership with Carenet Health, created a wellness program enrollment initiative that resulted in a net gain of $7.8 million after just 12 months—more than a 3:1 return on their initial investment. Details: The company asked...
Two Things Medicare Advantage Plans Can Do Right Now to Tackle Social Determinants of Health
When we think of healthcare consumer engagement today, especially for Medicare populations, we typically think of ways to help close critical care gaps—reaching out with reminders, scheduling appointments, helping select providers and more. These are essential...
Is It Time to Assess the Health of Your Health Risk Assessment Strategy?
When it comes to health assessment response rates, a solid engagement strategy is critical. So, let’s assess that. Health risk assessments are a powerful way to gain essential information. But low completion rates are an ongoing challenge. A multitude of factors can...
Is Overcoming Social Determinants of Health on Your Radar?
Blue Cross and Blue Shield’s new alliance with ride-sharing company Lyft spotlights the vital need to help healthcare consumers overcome their many obstacles to care, from low health literacy, language barriers and limited mobility, to housing instability, food...