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What Types of Questions Can a Health Advocate  or Health Plan Concierge Answer?

What Types of Questions Can a Health Advocate or Health Plan Concierge Answer?

Blog Posts, Employers

If your health plan is considering adding a health advocate service (also called health advocacy, healthcare navigation or health plan concierge services) as a benefit for members, you may want to know the types of questions that can be answered by the typical...
Can’t Predict COVID-19 Needs? With Shared Engagement Resources, You Don’t Have To.

Can’t Predict COVID-19 Needs? With Shared Engagement Resources, You Don’t Have To.

Blog, Blog Posts, COVID-19, Providers

We’ve all heard the industry buzz around healthcare’s “new normal.” But in reality, a new normal doesn’t exist yet. The pandemic continues to be anything but predictable. Community, regional and statewide outbreaks are in the news. Forecasting models depend on human...
Interactive Case Study: Improving Satisfaction With Member Experience Measurement

Interactive Case Study: Improving Satisfaction With Member Experience Measurement

Blog, Case Studies

One of Carenet Health’s health plan clients was experiencing a period of organizational change and increased competition. Leadership knew it was critical to maintain excellent member satisfaction during this time. The good news is they had a plan, which began by...
Defining the Different Types of Healthcare Concierge Services

Defining the Different Types of Healthcare Concierge Services

Blog Posts

The term “healthcare concierge services” can be confusing in today’s healthcare landscape and often means different things to different people. One definition of the term is a fee-based model of care where patients purchase a la carte services directly...
Healthcare Consumer Engagement Techniques Deliver Gain of $7.8 Million

Healthcare Consumer Engagement Techniques Deliver Gain of $7.8 Million

Blog Posts, Case Studies, Employers, Healthcare Service Companies

 One large wellness program provider, in partnership with Carenet Health, created a wellness program enrollment initiative that resulted in a net gain of $7.8 million after just 12 months—more than a 3:1 return on their initial investment.  Details: The company asked...
Two Things Medicare Advantage Plans Can Do Right Now to Tackle Social Determinants of Health

Two Things Medicare Advantage Plans Can Do Right Now to Tackle Social Determinants of Health

Blog Posts, Nurse advice line

When we think of healthcare consumer engagement today, especially for Medicare populations, we typically think of ways to help close critical care gaps—reaching out with reminders, scheduling appointments, helping select providers and more. These are essential...
Is It Time to Assess the Health of Your Health Risk Assessment Strategy?

Is It Time to Assess the Health of Your Health Risk Assessment Strategy?

Blog Posts, Online Tools

When it comes to health assessment response rates, a solid engagement strategy is critical. So, let’s assess that. Health risk assessments are a powerful way to gain essential information. But low completion rates are an ongoing challenge. A multitude of factors can...
Is Overcoming Social Determinants of Health on Your Radar?

Is Overcoming Social Determinants of Health on Your Radar?

Blog Posts

Blue Cross and Blue Shield’s new alliance with ride-sharing company Lyft spotlights the vital need to help healthcare consumers overcome their many obstacles to care, from low health literacy, language barriers and limited mobility, to housing instability, food...
Welcome Calls and HEDIS Gap Closure: Medicare Advantage Case Study

Welcome Calls and HEDIS Gap Closure: Medicare Advantage Case Study

Case Studies

One of the country’s largest multi-state Medicare Advantage plans partnered with Carenet Health to streamline and optimize its member outreach. The plan’s topline goals: elevate the member experience, integrate numerous member touches, close gaps in care and raise its...
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