The Benefits of a High-Performing Nurse Advice Line

The Benefits of a High-Performing Nurse Advice Line

Many health plans and some healthcare providers offer a nurse advice line to support patients and members by assessing and triaging symptoms, offering care advice and referrals, and educating members about their health. But what if the power of a nurse advice line...
In Times of Crisis, Carenet Teams Never Fail to Step Up

In Times of Crisis, Carenet Teams Never Fail to Step Up

A message from Mick Mazour, Carenet President. When a disaster like Hurricane Michael strikes, I go to sleep at night knowing our teams are prepared—and honored—to handle just about anything thrown our way, on behalf of the clients who trust us to do just that. As the...
How to Improve Your Health Plan’s ER Diversion Strategy

How to Improve Your Health Plan’s ER Diversion Strategy

Health plans need to lower ER costs, no matter what type of populations they serve—from Medicaid and Medicare to private, commercial plan members. Non-urgent ER visits cost the U.S. $4.4 billion annually, and ER costs, according to a new CDC report, have doubled in...