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Nurse Triage Services Request for Proposal: 15 Questions to Ask Vendors
If you’re crafting an RFP for nurse triage services, leverage our guide to help you refine your goals and needs—and ensure you include the most important questions for vendor comparison and decision-making. Working with a virtual nurse triage services partner...
Eight Ways to Optimize Patient Engagement to Address Social Determinants of Health
Pinpointing and addressing social determinants of health (SDOH) is a growing concern for both payers and providers—identifying those factors can help optimize the health of the member/patient base and ultimately change lives. Awareness of and outreach for social...
One-Stop Behavioral Health Crisis Support Delivers 95% ED Diversion
In this case study, you’ll learn how one health plan redefined on-demand behavioral health crisis support, reduced costs and got ahead of changing regulations. When a large, 15-state health plan wanted to offer its Medicaid and Medicare Advantage members a better...
Exploring the Value of One-on-One Consumer Engagement in Addressing Healthcare’s Top Concerns
Download our new white paper today to examine how specific healthcare engagement strategies can directly impact three industry priorities—and five urgent challenges. Improving costs, revenue and the consumer experience are three priorities that remain on...
These Ideas for Improving Stars Member Experience Scores May Not Be on Your Radar Yet … But They Should Be
Smart Medicare Advantage (MA) plans are laser-focused on their CMS Stars patient experience scores for 2021. That emphasis is the result of the increasing weight (4x) placed on measures C21 through C32 (five Part D measures are also affected), among other factors....
A Turning Point in the Complex Intersection of Consumer Needs, Changing Care Access and Advocacy
Download our trend brief today to explore the connection between consumerism, telehealth and the quick-rising need for health advocacy in the age of COVID-19. Healthcare organizations—especially health plans—were already feeling pressure to improve customer...
